Patient and Visitor Services |
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Welcome to UCSF Medical Center. This patient guide
includes information about admissions,
appointments,
billing,
clinics,
directions,
health insurance,
medical records,
patient rooms
and visiting hours.
We also provide special programs
for children.
For your convenience, we offer an online
Gift Shop that delivers balloons, books, candy, flowers,
toys and other merchandise to our hospital patients and
staff.
We realize that hospitals can sometimes seem
overwhelming, especially when you are ill. Our staff is
dedicated to providing you the highest quality medical
care available and making your visit with us as comfortable
as possible.
Clinic Guides
Review these clinic guides designed to ensure that your visit to UCSF Medical Center is convenient and that you get the most out of our services.
Special Needs
Interpreter Services (415) 353-2604
Interpreter services are available for patients
in many languages including Cantonese, Mandarin, Spanish
and Russian. We also provide interpreters in American Sign
Language. If your English is limited or you are speech or
hearing impaired, please ask your doctor to contact us so
we can arrange for an interpreter to assist you.
TTY Operator (415) 885-3TTY
If you are hearing impaired, pay phone TTYs
(teletypewriters) -- also known as TDDs (telecommunication
devices for the deaf) -- are available throughout UCSF Medical
Center. We provide bedside TTYs, phone amplifiers, pocket
talkers and closed captioned television for patients. Medical
center operators are available 24 hours a day by TTY.
Volunteer Services (415) 353-1196
Books on tape are provided by Volunteer Services for visually impaired hospital patients.
Patient Relations (415) 353-1936
For any other services or special requests,
please ask your nurse or call Patient Relations.
Patient Privacy
UCSF Medical Center is committed to protecting your medical information. We create a record of the care and services you receive to use in your care and treatment. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.
Smoke-Free Environment
Please note that UCSF is a smoke-free environment. Smoking
in and around the hospital premises and affiliated sites is prohibited.
Hospital patients who smoke will receive nicotine replacement therapy
and counseling by our smoking cessation team. Nicotine replacement
products will be available in the hospital Gift Shop at Parnassus and
Mount Zion for family members and visitors who smoke. See a map that
outlines the UCSF smoke-free zone
at Mount Zion and Parnassus.
Physician Referral Service
Please call for more information or help finding
a doctor.
Physician Referral Service
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