Patient Relations

The Patient Relations Department provides services for you and your family to ensure that your experience at UCSF Medical Center is a good one. If you or your family have a question or concern about your stay, please let us know. We suggest you first discuss your concerns with your nurse, the department manager and your doctor. If your concern remains unresolved, the Patient Relations staff is available to help you reach a resolution or provide more information.

Patient Relations is available from 8:30 a.m. to 5 p.m. Monday to Friday at (415) 353-1936 or on weekends and holidays by calling the Nursing Supervisor at (415) 353-1797.

While receiving care at UCSF Medical Center, your safety is our primary concern. Many procedures are in place to protect your well-being and to secure the best medical outcome possible for you. By working with your health care team, you can help us ensure a safer health care experience for you.

Please let us know if something seems unsafe or if you see something that we can do better. We welcome your concerns and questions and encourage you to express them to your doctors, nurses and other staff as they will know who to contact to correct the situation.

Feedback

If you would like to submit a complaint, compliment or other feedback, email or fax a Patient Visitor Report Form to Patient Relations.

Patient Rights

See information about Patient Rights at UCSF Medical Center and UCSF Children's Hospital.

We also have a Patient Rights and Responsibilities handout. You may ask for a copy of this handout from any clinic or nursing unit, or from Patient Relations by calling (415) 353-1936.

Patient Safety

You also may call the Patient Safety Hotline at any time and anonymously report a safety issue. More information on patient safety is available on this site.

Patient Safety Hotline (415) 353-8787

Medical Center Administration

If you have concerns that have not been resolved, you may contact the administration of UCSF Medical Center:

Mark Laret
Chief Executive Officer
UCSF Medical Center
500 Parnassus Ave.
San Francisco, CA 94143-0296

Phone (415) 353-2733

Other Agencies

If you feel your concerns about patient care and safety have not been adequately addressed by UCSF Medical Center, please contact the Joint Commission:
Office of Quality Monitoring

You also can write to:
Office of Quality Monitoring
Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Others to contact include the state Department of Health at (800) 554-0353 or your health insurance company.

Patient Privacy

UCSF Medical Center is committed to protecting your medical information. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.