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Appointment Information

Appointment Information

Cutaneous Melanoma

Call (415) 353-7817 (Aisling Oflynn) or (415) 353-9900 (call center) and book a new patient appointment. If you have access problems to our system via phone, email Aisling Oflynn: If you need to send medical records, our fax is (415) 353-7893.

Metastatic melanoma (new patients):

Call (415) 353-9900 (call center). If you experience any problems, please call or email our assistants: Sarah Rankin, (415) 353-9922, or Emily Mooney, (415) 353-7022,


If you don't hear from us within 24 hours, email the doctors directly: Dr. Susana Ortiz-Urda,, (650) 224-8265 or Dr. Adil Daud:

Your First Appointment

We recommend that you bring a family member or friend to your first appointment. We make every effort to see you as close to your scheduled appointment time as possible, but there may be delays beyond our control. Please plan on spending two to three hours at your first appointment.

The review of your medical records is an important part of your evaluation. Your medical records must be received at least one day before your appointment so that we can prepare fully for your visit. You may fax, express mail or hand carry your records to our offices. Please don't use regular U.S. Postal Service mail because it's difficult to determine when your records will arrive.

Please provide the following with your medical records at least one day before your appointment:

  • Copies of all records relevant to your condition, including medical records from doctors who referred you. This may include records from your primary care doctor, oncologist or surgeon.
  • Pathology reports of any biopsies or tests. If you are seeing a surgeon, please bring glass pathology slides.
  • X-rays, magnetic resonance images (MRIs) and any other films that relate to your medical condition and written reports that accompany those films.
  • Copies of all of your insurance cards.
  • List of all your doctors including their mailing addresses, telephone and fax numbers. A form for this list is included in the new patient packet.

It is very important that you contact your insurance company before your appointment to receive approval, called prior authorization, for your visit. If you don't obtain necessary authorization, you will be responsible for all charges associated with your care. Please read the following insurance information for further recommendations.

Insurance Information

Before your appointment, please review your insurance benefits. Call your insurance company, review insurance information from your insurance company, or contact your employer's benefits representative. Each insurance plan has rules that must be followed to receive full benefits. If your insurance plan requires prior authorization for office visits to a specialist, please fax referrals and authorizations to the clinic prior to your appointment. If we don't receive these referrals and authorizations, you will be responsible for all charges associated with your appointment.

Dealing with insurance can be difficult and confusing. Please contact our Cancer Resource Center at (415) 885-3693 or at for assistance.

Social Work Services

Social workers are available to meet with you and your family to discuss financial issues, such as short- or long-term disability income, insurance coverage and special programs that assist people with cancer; support groups and referrals to a psychologist or chaplain; family issues such as care giving and talking to children about cancer; and lodging and transportation.

To contact a social worker, call the Cancer Resource Center at (415) 885-3693 and ask for the social worker assigned to your doctor.

Related Information

UCSF Clinics & Centers

Melanoma Center
1600 Divisadero St., Third Floor
San Francisco, CA 94115
Phone: (415) 353-9900
Fax: (415) 885-3802

Melanoma Surgery
1701 Divisadero St., Second Floor
San Francisco, CA 94115
Phone: (415) 353-9900
Fax: (415) 885-3802

Ida Friend Infusion Center
1600 Divisadero St., Fifth Floor
San Francisco, CA 94143
Phone: (415) 353-7155
Fax: (415) 353-7089

Thoracic Surgery and Oncology
1600 Divisadero St., Fourth Floor
San Francisco, CA 94143-1705
Phone: (415) 885-3882
Fax: (415) 353-7151

Dermatologic Surgery and Laser Center
1701 Divisadero St.
San Francisco, CA 94115
Phone: (415) 353–7878
Fax: (415) 353–7838