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Understanding Your Statement

As a patient of UCSF Medical Center or UCSF Benioff Children's Hospital San Francisco, we submit a claim to your health insurance provider, including Medicare and Medi-Cal, and any secondary insurance before we bill you. If you owe a balance that was not covered by your insurance, or if you are a self-pay patient, you will receive a statement by mail.

UCSF Medical Center and UCSF Benioff Children's Hospital San Francisco provide patients a consolidated statement (per guarantor) that includes liabilities for both hospital and professional services. Hospital services include room and board, fees for ancillary services such as diagnostic tests (e.g. x-rays, electrocardiograms (EKG), or laboratory) and pharmaceuticals. Professional services are those from the physicians who provided you care during your outpatient visit (e.g. primary care physician), hospital stay (e.g. surgeon, anesthesiologist, etc.) or from the physician who read and interpreted your test results (e.g. radiologist).

If you have a question regarding your statement, please call Patient Financial Services at (866) 433-4035. A sample statement is available here to help you better understand the look and content of your bill.

Statement Payment Options

Payment is due within 30 days of billing. We accept personal checks and major credit cards (Visa, MasterCard, American Express, and Discover).

Patients can pay a statement balance using one of the following options:

  • Online –
  • Mail – complete and return payment coupon attached to statement
  • Phone – (866) 433-4035; M-F 8:30 a.m. - 4 p.m.

Patients who wish to pay online can do so by enrolling with Patient Compass, our Online Billing Manager available 24/7. Patients can also view outstanding balances, pay in full or select specific accounts for payment. To learn more or to enroll, visit Payments may take 48 to 72 hours to be reflected in your online account.

Transactions processed by Patient Compass, a subsidiary of McKesson Corp., are secure and compliant with the Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry (PCI) data security standard.

Patients can also pay by mail (complete and return payment coupon attached to statement) or by calling Patient Financial Services at (866) 433-4035.

Health Insurance

If you have health insurance, our billing office will first bill your insurance carrier. If your insurance plan does not cover a service or procedure or does not cover the entire cost, you will be responsible for the non-covered fees.

If you have insurance coverage and wish to update your insurance information for billing, please contact Patient Financial Services immediately at (866) 433-4035. Most insurance companies have timely filing requirements.


If you are covered by Medicare, we will submit your claims to Medicare on your behalf. After Medicare makes its payment, we will bill your supplemental or secondary insurance carrier for the remaining balance (as determined by Medicare). If you do not have supplemental or secondary insurance, you will be responsible for the remaining balance. Please refer to your EOMB (Explanation of Medicare Benefits) and/or your EOB (Explanation of Benefits) from your supplemental or secondary insurance for additional information.


Medi-Cal is California's Medicaid program, a medical assistance program for low-income residents funded by the state and federal government. If you are covered under this program, please provide an eligibility card or other proof of eligibility for your month of service. Medi-Cal eligibility is determined on a month-to-month basis.


If you do not have health insurance or if you are seeking care that is not covered by your insurance plan, you are considered a self-pay patient. All self-pay patients at UCSF are eligible for a discount. For additional information about our discount policy, please contact the Financial Counseling office at (415) 353-1966, or to request an estimate for an upcoming service, please contact Financial Counseling's MyQuote service at (844) 6-QUOTE-1.

Self-pay patients may also qualify for financial assistance through eligibility for government programs or our charity care assistance. If you wish to seek financial assistance, please complete a financial assistance application. Financial counselors are available to discuss your options and offer guidance in the financial planning of your medical care or services.

Elective procedures require a deposit prior to service, unless the patient is eligible for financial assistance. If you need to make a deposit or arrange for a payment before an elective procedure, please contact Financial Counseling at (415) 353-1966. If you wish to make payment arrangements, or apply for financial assistance for an outstanding statement balance, please contact Patient Financial Services at (866) 433-4035.

Related Information

Contact Us

All Billing Inquiries
Patient Financial Services
Customer Service
Box 0810
San Francisco, CA 94143-0810
Phone: (866) 433-4035
Hours: M-F; 8:30 a.m. - 4 p.m.
Fax: (415) 353-3914

Financial Counseling
Phone (415) 353-1966
Hours: M-F; 9 a.m. - 5 p.m.
MyQuote: (844) 6-QUOTE-1, or,

FAQ Documents

Patient Services