Patient Relations

Patient Relations provides services for you and your family to ensure that your experience at UCSF Children's Hospital is a good one. If you or your child have a question or concern about your stay, please let us know. We suggest you first discuss your concerns with your nurse, the department manager and your doctor. If your concern remains unresolved, the Patient Relations staff or a nursing supervisor are available to help you reach a resolution or provide more information.

More information on patient safety is available on this site. You may call the Patient Safety Hotline at any time and anonymously report a safety issue:

Patient Safety Hotline (415) 353-8787

Concerns also may be sent to the administration of UCSF Children's Hospital:

Mark Laret
Chief Executive Officer
UCSF Children's Hospital<
UCSF Medical Center
500 Parnassus Ave.
San Francisco, CA 94143-0296

Phone (415) 353-2733

If you feel your concerns about patient care and safety have not been adequately addressed by UCSF Medical Center, please contact the Joint Commission:
Office of Quality Monitoring

You also can write to:
Office of Quality Monitoring
Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Others to contact include the state Department of Health at (800) 554-0353 or your health insurance company.

Patient Privacy

UCSF Children's Hospital is committed to protecting your child's medical information. For information about the rights you and your child have and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.