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Balance and Falls Center

At the UCSF Balance and Falls Center our experts assess patients to determine potential causes of vertigo, dizziness and balance problems and to recommend treatments. Our assessment and treatment program is comprehensive in nature and includes videonystagmography (VNG) or electronystagmography (ENG), rotary chair, vestibular evoked myogenic potential (VEMP) and canalith repositioning.

To make an appointment, please call the number below for any necessary forms and have your primary care provider or specialist fax the forms back to us.

Getting Here

UCSF Balance and Falls Center
2380 Sutter St., First Floor
San Francisco, CA 94115-0340
Phone: (415) 353-2101
Fax: (415) 353-2883

Hours: Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 5 p.m.
Hours: Thursday
10 a.m. – 5 p.m. (closed 12-1 for lunch)

What to Bring

    • Health insurance information including authorizations or referrals if not previously submitted
    • List of medications that you're allergic to
    • List of questions you may have
    • Recent test results related to your condition that have not already been submitted

Access Your Health Information Online

This clinic uses UCSF MyChart, an online patient service. Message your provider, request medication refills, view some test results and more.

Learn more about UCSF MyChart

Research and Clinical Trials


Parking at Mount Zion

Public parking is available in two parking garages near our Mount Zion campus. One is a UCSF garage at 2420 Sutter St.and the other is a public garage at 1635 Divisadero St. Entrances to both garages are on Sutter Street, between Divisadero and Broderick streets.

The 2420 Sutter St. garage is open 6 a.m. to 10 p.m., Monday to Friday, and closed on weekends and UCSF holidays. The rate is $6 an hour with a $30 daily maximum. Those with a valid disabled placard may have their parking fee waived by obtaining a parking voucher from their clinic or the lobby information desk at 1600 Divisadero Street. Present the voucher, your disabled parking placard and your garage receipt to the cashier.

For more information about parking in the 2420 Sutter St. garage, call (415) 514-8935.

The public parking lot at 1635 Divisadero St. garage is open from 5:30 a.m. to 9 p.m., Monday to Friday, and closed on weekends and major holidays. The rate is $2 each 20 minutes with a $28 daily maximum. UCSF parking vouchers are not valid at the 1635 Divisadero St. garage.

For more information about the public parking lot in the 1635 Divisadero St. garage, call (415) 441-5408 or visit

Other public parking garages are available nearby.

Metered street parking is rarely available.

Public Transportation

Mount Zion

UCSF Medical Center at Mount Zion is accessible via the following Muni bus routes:

  • No. 2*
  • No. 38*
  • No. 24

The No. 1 California bus route stops at the corner of California and Divisadero streets, which is three blocks north of Mount Zion.

For more information about Muni, visit

* Wheelchair accessible bus routes

UCSF Shuttles

Free UCSF shuttles travel between the Parnassus and Mount Zion campuses as well as other UCSF locations.

For more information about UCSF transportation, please call (415) 476-1511.

Assessment Overview

Balance assessments are completed at the UCSF Balance and Falls Center at 2380 Sutter Street, First Floor, San Francisco, CA 94115.

Please arrive on time in order to successfully complete the full evaluation. Please follow the balance assessment patient instructions. Your compliance with these instructions is very important for successful testing.

Balance Assessment Instructions

Please read the following instructions carefully. Certain substances can influence the body's response to the tests, reducing their value and validity. Your compliance with these instructions is very important for successful testing.


Please DO NOT TAKE any of the following MEDICATIONS for a period of at least 48 hours:

  • Anti-nausea medication (Dramamine, Compazine, Borine, Marezine, Vontrol, Phenergan, Thorazine, etc.)
  • Anti-vertigo medication (Antivert, Ruvert, Meclizine, etc.)
  • Tranquilizers (Valium, Librium, Atarax, Vistaril, Equanil, Miltown, Triavil, Xanax, Serax, Etrafon, Darcovet, Diazepam, etc.)
  • Narcotics and Barbiturates (Codeine, Demerol, Dilaudid, Morphine, Percodan, Phenaphen, etc.)
  • Sedatives (Nembutal, Seconal, Dalmane, Doriden, Placidyl, Quaalude, Butisol, Feldene, or any other sleeping pills)
  • Antihistamines (Chlor-Trimeton, Dimetane, Disophrol, Benadryl, Actifed, Teldrin, Triaminic, Seldane, or any over the counter cold remedy)


If you have any questions regarding medications please contact your prescribing physician or call the clinic at (415) 353-2101.


  • Do not consume any alcohol, including beer and wine.


  • Do not smoke or use any tobacco products.
  • Do not use makeup or skin oils, especially around your eyes.
  • Eat light meals.
  • Corrected vision is helpful for the test. Contacts should be worn if available.


If you have any questions prior to your appointment, please contact Audiology at (415) 353-2101.

Please review and submit the following forms at least 1 week before your appointment:

Related Information

Ways to Give

Condition Information

Clinic Team

Payal Anand
Payal Anand,
doctor of audiology
Molly Adler
Molly Adler,
doctor of audiology
Troy Cascia
Troy Cascia,
doctor of audiology
Kelli Goering
Kelli Goering,
doctor of audiology
Lauren Pasquesi
Lauren Pasquesi,
doctor of audiology
Mia Miller
Dr. Mia Miller,
head and neck surgeon