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HIV/AIDS Program

UCSF's HIV/AIDS Program is one of the most comprehensive AIDS treatment programs in the country. The center, founded in 1984, offers a range of high-quality services in a single location to people living with HIV/AIDS. Our 360: Positive Care Center provides primary care to people living with HIV/AIDS as well as other services auch as medication and pain management. We also have four specialized programs to address the special needs of our patients:

We help patients live healthier, longer lives with new medications and combinations of drugs. In addition to providing the best possible care and support, we aim to address issues such as HIV and aging, as well as disparities in care among African-Americans.

UCSF is also a leader in HIV/AIDS research. Patients may participate in clinical trials — studies of new medications and treatments — giving them access to cutting-edge therapies.

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Our Services

Our services include:

  • Patient education about the disease
  • Primary care for HIV/AIDS patients, including extensive diagnostic tests and consultation with community doctors
  • Body mass assessment and nutritional counseling
  • Counseling to prevent transmission of HIV
  • Laboratory and radiology services
  • Medication services
  • Outpatient surgical services
  • Pain management
  • Physical therapy
  • Sleep management
  • Smoking cessation
  • Social services
  • Support groups

Social Services

HIV and AIDS produces challenges for people in their home and workplace. Our licensed social workers are experts in HIV- and AIDS-related services. Each patient is offered an initial social service assessment and follow-up as needed.

Other services include counseling, support groups and assistance with enrollment in the AIDS Drug Assistance Program (ADAP), Social Security and Medi-Cal. Our social workers have contacts with community mental health, housing, disability, training and advocacy groups to access a full array of services.

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You'll need a referral from your primary care provider or specialist to make an appointment. Once you have the referral, please call the number below.

Getting Here

HIV/AIDS Program
350 Parnassus Avenue, Suite 908
San Francisco, CA 94143
Phone: (415) 353-2119
Fax: (415) 353-2406

Hours: Monday to Thursday
8:30 a.m. – noon, 1 – 5 p.m.

Access Your Health Information Online

This clinic uses UCSF MyChart, an online patient service. Message your provider, request medication refills, view some test results and more.

Learn more about UCSF MyChart

Your Appointment

Appointment Reminders

You will receive a reminder phone call two to three days before your appointment. Please let the front desk or your doctor know if you don't have access to a phone or if you have other requests. If you can't make your scheduled appointment, please call and reschedule.

Billing

We accept most insurance plans, including Medi-Cal and Medicare. Some plans require a co-payment at the time of the visit. For your convenience, we accept cash, checks and credit cards.

Clinic Visits

When you arrive, please register at the front desk so we can update your information and send your chart to nursing for check-in. Please let us know if you have moved, have a new telephone number or have an urgent problem. Your doctor or nurse will call you to begin your visit. Please mention any problems you may have. After completing your appointment, our staff at the front desk will help you arrange for other appointments or tests.

Laboratory Results

Your lab results are reviewed by a nurse or doctor. You will be notified immediately if test results indicate you have an urgent problem. Routine lab results are typically provided during regularly scheduled appointments. If you're concerned about a test result, please tell your doctor or nurse, who can arrange to provide the results to you and any additional information you may need. Some results may take up to two weeks. HIV screening results for antibodies are always provided during clinic visits.

Medications

If you have an existing prescription for medication, your pharmacy can provide refills or can call us for refill authorization. You also can call your pharmacy to confirm that your medication is being prepared. Refills for restricted medications and initiating new prescriptions may require a clinic visit. If a written prescription is needed, please notify the clinic a week in advance, if possible, so the prescription can be prepared and your doctor or nurse can arrange to discuss the medication with you. At a minimum, we need two to three days to obtain written prescriptions.

Special Concerns

Please tell your doctor or nurse if you have any concerns about the following:

  • Alcohol and smoking
  • Benefits
  • Child bearing
  • Depression
  • Diet
  • Domestic violence
  • Drug use
  • Fears about your health
  • HIV transmission
  • Medication side effects
  • Pain
  • Pets
  • Talking with your partner
  • Transportation needs
  • Travel
  • Weight gain or loss
  • Your work place

Urgent Concerns

Urgent Problems

From 9 a.m. to 5 p.m., Monday to Friday, please call the clinic at (415) 353-2119 for urgent issues.

At all other times, call (415) 476-1000 and speak with the HIV/AIDS doctor or nurse on-call.

If you need help immediately, call 911 and indicate that you are a patient of the HIV/AIDS Program.

For urgent problems during business hours, a nurse will review your needs and schedule an urgent visit. If your doctor isn't available, we may recommend that you see another HIV/AIDS doctor or nurse or refer you to the Urgent Care Clinic or Emergency Room.

Not all problems are urgent but certain conditions require prompt care. Please contact the clinic if you experience any of the following problems:

  • Blood in your urine
  • Chest pain that is more severe or longer lasting than previous chest pains
  • Diarrhea of more than three stools per day for more than one day
  • Fainting or loss of consciousness
  • Fever greater than 103° F or 39° C
  • New weakness or numbness in part of your body
  • Severe headache that is more severe than previous headaches
  • Trouble breathing that is new or more severe than previous breathing trouble
  • Vomiting that prevents the intake of your medication
Related Information

Ways to Give

Clinics & Centers

Condition Information

Clinic Team

Edward Machtinger
Malcolm John
Dr. Malcolm John,
infectious disease specialist
Susa Coffey
Dr. Susa Coffey,
internist and HIV/AIDS specialist
Cristina Gruta
Cristina Gruta,
pharmacist
Amanda Hutton Parrott
Amanda Hutton Parrott,
nurse practitioner
Marta Kochanska
Dr. Marta Kochanska,
infectious disease specialist
Christopher Matted
Christopher Matted,
peer advocate
Jesse Nussbaum
Dr. Jesse Nussbaum,
infectious disease specialist
Melody O'Donnell
Melody O'Donnell,
dietitian
Jewel Shim
Dr. Jewel Shim,
psychiatrist
Melinda Simpson
Melinda Simpson,
social worker
Sherman Woods
Sherman Woods,
case manager
Beth Chiarelli
Beth Chiarelli,
social worker
Jennifer Cocohoba
Deborah Cohan
Dr. Deborah Cohan,
obstetrician and gynecologist
Maureen Shannon
Maureen Shannon,
nurse midwife and family nurse practitioner