UCSF's HIV/AIDS Program is one of the most comprehensive AIDS treatment programs in the country. The center, founded in 1984, offers a range of high-quality services in a single location to people living with HIV/AIDS. Our 360: Positive Care Center provides primary care to people living with HIV/AIDS as well as other services auch as medication and pain management. We also have four specialized programs to address the special needs of our patients:
We help patients live healthier, longer lives with new medications and combinations of drugs. In addition to providing the best possible care and support, we aim to address issues such as HIV and aging, as well as disparities in care among African-Americans.
UCSF is also a leader in HIV/AIDS research. Patients may participate in clinical trials — studies of new medications and treatments — giving them access to cutting-edge therapies.
Our services include:
HIV and AIDS produces challenges for people in their home and workplace. Our licensed social workers are experts in HIV- and AIDS-related services. Each patient is offered an initial social service assessment and follow-up as needed.
Other services include counseling, support groups and assistance with enrollment in the AIDS Drug Assistance Program (ADAP), Social Security and Medi-Cal. Our social workers have contacts with community mental health, housing, disability, training and advocacy groups to access a full array of services.
You'll need a referral from your primary care provider or specialist to make an appointment. Once you have the referral, please call the number below.
400 Parnassus Ave., Fourth Floor, Room A-429
San Francisco, CA 94143
Phone: (415) 353-2119
Fax: (415) 353-2406
Hours: Monday to Thursday
8:30 a.m. – noon, 1 – 5 p.m.
This clinic uses UCSF MyChart, an online patient service. Message your provider, request medication refills, view some test results and more.
You will receive a reminder phone call two to three days before your appointment. Please let the front desk or your doctor know if you don't have access to a phone or if you have other requests. If you can't make your scheduled appointment, please call and reschedule.
We accept most insurance plans, including Medi-Cal and Medicare. Some plans require a co-payment at the time of the visit. For your convenience, we accept cash, checks and credit cards.
When you arrive, please register at the front desk so we can update your information and send your chart to nursing for check-in. Please let us know if you have moved, have a new telephone number or have an urgent problem. Your doctor or nurse will call you to begin your visit. Please mention any problems you may have. After completing your appointment, our staff at the front desk will help you arrange for other appointments or tests.
Your lab results are reviewed by a nurse or doctor. You will be notified immediately if test results indicate you have an urgent problem. Routine lab results are typically provided during regularly scheduled appointments. If you're concerned about a test result, please tell your doctor or nurse, who can arrange to provide the results to you and any additional information you may need. Some results may take up to two weeks. HIV screening results for antibodies are always provided during clinic visits.
If you have an existing prescription for medication, your pharmacy can provide refills or can call us for refill authorization. You also can call your pharmacy to confirm that your medication is being prepared. Refills for restricted medications and initiating new prescriptions may require a clinic visit. If a written prescription is needed, please notify the clinic a week in advance, if possible, so the prescription can be prepared and your doctor or nurse can arrange to discuss the medication with you. At a minimum, we need two to three days to obtain written prescriptions.
Please tell your doctor or nurse if you have any concerns about the following:
From 9 a.m. to 5 p.m., Monday to Friday, please call the clinic at (415) 353-2119 for urgent issues.
At all other times, call (415) 476-1000 and speak with the HIV/AIDS doctor or nurse on-call.
If you need help immediately, call 911 and indicate that you are a patient of the HIV/AIDS Program.
For urgent problems during business hours, a nurse will review your needs and schedule an urgent visit. If your doctor isn't available, we may recommend that you see another HIV/AIDS doctor or nurse or refer you to the Urgent Care Clinic or Emergency Room.
Not all problems are urgent but certain conditions require prompt care. Please contact the clinic if you experience any of the following problems: