University of California San Francisco | About UCSF | UCSF Benioff Children's Hospital San Francisco
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For Patients

Welcome to UCSF Medical Center. We realize that hospitals and clinics can seem overwhelming, especially when you're ill. This section of our site includes many of the services and facilities we offer as well as guidelines for requesting appointments, billing and preparing for a hospital stay.

To ensure a smooth visit, you may find it helpful to review this information — Getting Care, Additional Support, Your Hospital Stay, Billing & Records, Maps & Directions, including public transportation and shuttles, and Parking.

We also have information for patients who live overseas and for those who are visiting patients.

Special Needs

If you have any special needs, please talk to your doctor or nurse about services available. Some of our special services include:

Interpreters

Interpreter services are available in many languages including Cantonese, Mandarin, Spanish and Russian. We also provide interpreters in American Sign Language. If your English is limited or if you are speech or hearing impaired, please ask your doctor or nurse to contact us and an interpreter will be requested at no cost to you.

TTY Operator (415) 885-3TTY

If you are hearing impaired, pay phone TTYs (Telephone Text) — also known as TDDs (telecommunication devices for the deaf) — are available throughout the hospital. We provide bedside TTYs, phone amplifiers, pocket talkers and closed captioned television for patients. Medical center operators are available 24 hours a day by TTY.

Books on Tape

Books on tape are provided by Volunteer Services for visually impaired hospital patients. To request books on tape, contact Volunteer Services at (415) 353-1196 or 3-1196 when calling from a hospital phone.

Internet Access and Videoconferencing

UCSF Medical Center has partnered with Skype to connect hospital patients with family and friends who are unable to visit in person. The Skype video and voice-calling program is available to patients during their stay in UCSF hospitals.

Using designated laptop computers with Skype software, patients can have virtual visits on a secure network.

Laptops also are available to patients for Internet access.

To borrow a laptop, call Volunteer Services.

Volunteer Services
(415) 353-1196
Monday to Friday, 8 a.m. to 4:30 p.m.

Newsletters

See our consumer newsletters — Advances for adult care and Bridges for pediatric care.

Online Bookstore

See our online bookstore for a sampling of books recommended or written by our doctors, nurses and others. Click on the title to read more about the book or to buy it on Amazon.com.

Patient Privacy

UCSF Medical Center is committed to protecting your medical information. For information about the your rights and the obligations we have regarding the use and disclosure of medical information, please see our Notice of Privacy Practices.

Patient Relations

For other services, special requests or complaints, please speak with your nurse or call Patient Relations at (415) 353-1936.

Hospital Policies

Cellular Phones

The use of cellular phones in certain patient care and medical procedure areas, such as the intensive care unit, can disrupt the performance of medical equipment. Please do not use cell phones in areas where there are signs prohibiting their use. Hospital employees can direct you to public telephones or areas appropriate for cell phone use.

Smoke-Free Environment

UCSF is a smoke-free environment. Smoking in and around the hospital and affiliated sites is prohibited. Nicotine replacement products are available in the hospital Gift Shop at Parnassus and Mount Zion for family members and visitors who smoke.

Related Information

Preparing for Your Stay

Admitting Department, Parnassus
Phone: (415) 353-1553

Financial Counseling
Phone: (415) 353-1966
Click here to email

Admitting Department, Mount Zion
Phone: (415) 885-7410

Case Management and Social Work
Phone: (415) 353-1762

Prepare Program at Parnassus
Phone: (415) 353-1099

Prepare Program at Mount Zion
Phone: (415) 885-7241

Contact Us

For help finding a doctor or other assistance, contact our Physician Referral Service at (888) 689-UCSF or (888) 689-8273.

Have a question? Send us an email.