Patient Relations provides services to ensure that your experience at UCSF Medical Center is a good one. If you or a family member have a question or concern about your hospital stay, please let us know. We suggest you first discuss your concerns with your nurse, department manager and your doctor. If your concern remains unresolved, the Patient Relations staff or a nursing supervisor are available to help you reach a resolution or provide more information.

Patient Relations

Phone: (415) 353-1936
Fax: (415)-353-8556
patient.relations@ucsfmedctr.org
Hours: Monday to Friday, 8:30 a.m. – 5 p.m.

Nursing Supervisor

Phone: (415) 353-1797
Hours: Weekends and holidays

Feedback

If you would like to submit a complaint, compliment or other feedback, complete our online feedback form or email or fax the form to Patient Relations.

Fax: (415)-353-8556
patient.relations@ucsfmedctr.org

The Patient Visitor Report Form is available in the following languages in addition to English:

• Chinese
• Russian
• Spanish

Hospital Administration

Concerns also may be sent to the administration of UCSF Medical Center:

Mark Laret
Chief Executive Officer
UCSF Medical Center
500 Parnassus Ave.
San Francisco, CA 94143-0296
Phone: (415) 353-2733

Patient Privacy

UCSF Medical Center is committed to protecting your child's medical information. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

Patient Rights

See information about Patient Rights in Hospital Policies.

Patient Safety

To report a patient safety issue, call the Patient Safety Hotline at any time. Information may be submitted anonymously.

Patient Safety Hotline

Phone: (415) 353-8787

Joint Commission

If you feel your concerns about patient care and safety have not been adequately addressed by UCSF Medical Center, please contact the Joint Commission Office of Quality Monitoring.

Phone: (800) 994-6610
Fax: (630) 792-5636
complaint@jointcommission.org

You also can write to:

Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Others to contact include the state Department of Health at (800) 554-0353 or your health insurance company.