While receiving care at UCSF Medical Center, your safety is our primary concern. Many procedures are in place to protect your well-being and to secure the best medical outcome possible for you. However, as with any system, these safeguards are not completely error proof. By working with your health care team, you can help us ensure a safer health care experience for you.
Please let us know is something seems unsafe or you see something that we can do better. We welcome your concerns and questions and encourage you to express them to your doctors, nurses and other staff as they will know whom to contact to correct the situation.
Call the Patient Safety Hotline at any time and anonymously report your safety concern:
If you prefer, you may contact Patient Relations at (415) 353-1936.
To learn more, please review our Patient Safety Booklet.
If you have safety concerns that have not been resolved, you may contact the administration of UCSF Medical Center:
Chief Executive Officer
UCSF Medical Center
500 Parnassus Ave.
San Francisco, CA 94143-0296
Phone (415) 353-2733
If you feel your concern about patient care or safety has not been adequately addressed by UCSF Medical Center, you may contact the Office of Quality Monitoring of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) by calling (800) 994-6610 or sending an email to firstname.lastname@example.org. You also may contact the state Department of Health at (800) 554-0353, your health insurance company or other agencies.
Admitting Department, Parnassus
Phone: (415) 353-1553
Phone: (415) 353-1966
Click here to email
Admitting Department, Mount Zion
Phone: (415) 885-7410
Case Management and Social Work
Phone: (415) 353-1762
Prepare Program at Parnassus
Phone: (415) 353-1099
Prepare Program at Mount Zion
Phone: (415) 885-7241
For help finding a doctor or other assistance, contact our Physician Referral Service at (888) 689-UCSF or (888) 689-8273.
Have a question? Send us an email.