Patient Experience

UCSF Medical Center and UCSF Benioff Children's Hospital San Francisco have surveyed patients for more than 20 years. In fact, UCSF was one of the first medical centers in the country to conduct patient experience surveys. We commission a national survey firm, Press Ganey Associates Inc., to survey our patients in our hospitals and clinics.

UCSF uses patient survey results to evaluate the patient experience, track our progress to improve care and service, and identify areas of excellence and opportunities for improvement.

To assess our overall performance, we use a question that asks if patients would recommend UCSF to their friends and families. This question is from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a government-sponsored standardized survey of all adult hospitals in the United States.

In 2016, 86.2 percent of those surveyed regarding care received in the hospital responded "definitely yes" when asked if they would recommend UCSF to their family and friends.

Chart for patient satisfaction
Related Information

Contact Us

If you have any questions or comments about our performance, contact Patient Safety and Quality:

  • UCSF Medical Center
    (415) 353-4989
  • UCSF Benioff Children's Hospital San Francisco
    (415) 502-9859

Patient Relations

Phone: (415) 353-1936
Fax: (415)-353-8556
patient.relations@ucsf.edu
Hours: Monday to Friday
8:30 a.m. – 5 p.m.
More information

Other Resources

For help finding a doctor or other assistance, contact our Referral Service at (888) 689-UCSF or (888) 689-8273.

Have a question? Send us an email.