University of California San Francisco | About UCSF | UCSF Benioff Children's Hospital San Francisco
Search Site | Find a Doctor

Parnassus Gift Shop FAQ

Order Information

Gifts are delivered to patients and staff in the UCSF Medical Center hospital at the Parnassus campus, 505 Parnassus Ave., San Francisco.

  • Minimum order is $20.
  • A small message card will be sent with your gift.
  • Online orders can be submitted 24 hours a day, seven days a week.
  • Please submit orders after a patient has been assigned to a room. You may call the visitor information desk at (415) 353-1664 to request a patient's room number.
  • You will be notified if a patient has been discharged or cannot be located.
  • All online and phone sales are final once the gift has been delivered.
  • For special requests, call the Gift Shop at (415) 353-1845.

Phone Orders

  • Phone orders can be made Monday to Friday from 8 a.m. to 6 p.m. PST by calling (415) 353-1845.
  • See delivery information above.

Gift Restrictions

  • We sell mylar, rather than latex, balloons because some patients may be allergic to latex.
  • Flowers, plants and food are restricted in some hospital units. Alternative gift options are available.

Mount Zion Campus

To order gifts for patients and staff at UCSF Medical Center at Mount Zion, please call (415) 353-7776. The Gift Shop at Mount Zion can help you with a phone order.

Online orders are not available for delivery to Mount Zion patients.

Delivery Information

Gifts purchased online or by phone are delivered free of charge to patients and staff in the UCSF Medical Center hospital at the Parnassus campus. Deliveries are made Monday to Friday only.

There are no deliveries on weekends and holidays.

  • Deliveries are made from 10 a.m. to 4 p.m. PST Monday to Friday.
  • Orders received after 2 p.m. PST Monday to Thursday will be delivered the following business day.
  • Orders received on Friday after 2 p.m. PST will be delivered on Monday.
  • Orders received on Saturday, Sunday or a holiday will be delivered the next business day.

Online orders are not available for delivery to patients in the UCSF Medical Center hospital at the Mount Zion campus.

Related Information

Hospital Information Desk
505 Parnassus Ave.
Phone: (415) 353-1664
Hours: 7:30 a.m. – 9 p.m., Monday to Friday
10 a.m. – 3 p.m., Saturday, Sunday, Holidays

Lost and Found
Phone: (415) 476-2454
To report a missing item.

Medical Office Building 1
(Ambulatory Care Center)
Information Desk
400 Parnassus Ave.
Phone: (415) 353-2048
Hours: 8 a.m. – 5 p.m., Monday to Friday

Mount Zion Campus
Information Desk
1600 Divisadero St.
Phone: (415) 353-9548
Hours: 8 a.m. – 5 p.m., Monday to Friday

Operator Services
Phone: (415) 476-1000
Hours: 24 hours daily

Surgical Family Lounge
505 Parnassus Ave., Room M-104J for check-in
Phone: (415) 353-1626 or (415) 353-1231
Hours: 6 a.m. – 9 p.m., Monday to Friday