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Doctor Reviews
Susana Ortiz-Urda

MD, PhD, MBA

4.9

Overall Experience
447 reviews
About our process
Mar 15, 2022
Dr. Ortiz is truly exceptional. One of the best and most qualified physicians I have ever met. I am a medical professional myself - and I took notes on how well she listened her kind demeanor and her clear and direct answers. She is a major asset to her department and the medical center. A master clinician
Mar 15, 2022
Resident not as experienced as he seemed confident
Mar 01, 2022
She is a phenomenal doctor. Caring kind extremely skilled and collaborative.
Feb 16, 2022
Dr Ortiz is clear concise and concerned
Jan 25, 2022
Several items listed as "discussed" in my visit summary were not actually discussed such as possible side effects from upcoming surgery.
Jan 11, 2022
Dr. Ortiz is fabulous! She is very thorough in her examinations of my skin explains what she is observing and doing along the way and has the perfect combination of professionalism and personality. I could not be happier with the care that I receive from her.
Jan 11, 2022
Excellent experience
Dec 15, 2021
Dr. Ortiz is great in every respect. Her manner sets me completely at ease and gives me confidence in her command of my needs.
Dec 11, 2021
I felt like Dr. Was hyper and felt rushed. Was like a whirlwind
Dec 08, 2021
Very clear and concise explanations.
Dec 01, 2021
Dr. Ortiz always takes the time to be sure any concerns are addressed as well as connecting on a personal level to see how I'm doing in general. Much appreciated
Nov 30, 2021
Dr. Ortiz is the absolutely best!
Nov 30, 2021
I found Dr Ortiz to be excellent.
Nov 17, 2021
She was great a pleasure to work with!
Nov 09, 2021
Dr. Ortiz is a wonderful person and a caring competent physician.
Oct 27, 2021
She is an amazing Doctor.
Oct 20, 2021
Dr. Ortiz-Urda is the best dermatologist I have seen in my life. She clearly is extremely qualified likes what she does is personable and was thorough in her exam. And she explains everything that she is doing along the way. I am grateful to be in her care.
Oct 20, 2021
I have been a patient of the Melanoma clinic since 2008. I have seen this doctor regularly for the past decade. I have always been pleased with her service.
Oct 20, 2021
My experience with Dr. Maria Susana Ortiz Urda was fantastic. I loved her bedside manner the way she communicated and most importantly how she made me feel extremely welcome. I loved the inclusiveness which lead to a really positive experience.
Oct 05, 2021
Every one was great!
Oct 05, 2021
Dr Ortiz is excellent. A great clinician. And very personable. I feel very well looked after given that I have a history of cancer and depend on her judgement to keep me safe.
Oct 03, 2021
I like the doc and she is very able but she seems to be in a great hurry and cannot provide much attention. As a result I tend to ask fewer questions than I want and she seems to float in and out of the room. It all seems far too fast. Is this "modern medicine"? Most of my docs are older and provide more time more detailed explanations and what seems to be better care. I feel no connection to Dr. Ortiz.
Sep 29, 2021
Dr Ortiz is the best and seemingly the most well educated/knowledgeable dermatologist Ive seen In the past 30 years. Her Infectious smile and positive attitude carry over Into all aspects of my visits. She always makes me feel as If Im the most Important patient of her day and that my health is her top priority. She never makes me feel rushed and always takes whatever time is necessary to fully answer all of my questions. She's an excellent communicator and explains things in a manner that is easy to understand and treats me like I'm someone who she truly respects and genuinely cares about. She exemplifies the meaning of treating others how you would like to be treated. She's as good as they come!
Sep 26, 2021
Dr Ortiz is one of my favorite doctors a delightful person and she made me forget about my 1-1/2 hour wait!
Sep 22, 2021
Superb in every way
Sep 15, 2021
Dr. Ortiz is the best!!
Jul 21, 2021
Flawless
Jul 21, 2021
I like this provider a lot and feel very confident of her ability but I think she is scheduled too tightly. She was 25 minutes late to my appointment and only saw me for about five minutes.
Jun 02, 2021
My experience was very good and I will recommend your provider to anyone.
May 25, 2021
Dr. Ortiz is a first rate provider and person. I am blessed by her care.
May 23, 2021
Dr. Ortiz is delightful personal and went above and beyond in answering my questions and concerns. A very happy experience!
May 13, 2021
I adore Dr. Ortiz. she's phenomenal. she eases my worries greatly when I see her and always listens to me and takes her time with me. I just wish getting my next appt with her was easier. It used to be that appts three months out were available it's anxiety provoking to have to wait for a call back with an appt date/time. as a mom living in Sonoma and as a per diem nurse I need my appt time ASAP. it also helps ease anxiety about something as scary as possible melanoma (I've had two removed within the past year).
May 12, 2021
Dr. Ortiz Urda was excellent in explaining her assessment of my risks and follow up for melanoma she was friendly and positive and well dressed
May 10, 2021
excellent staff and process
Apr 25, 2021
she has a delightful manner of blending professional competence obvious love for her work and an authentic capacity for connection. There's even a sense of light and joy in the exam room all whilst hunting for abnormal skin lesions. I always trust that if she found something of concern she would communicate that with care and options. Gratitude and appreciation for her care!
Apr 14, 2021
Dr. Ortiz is outstanding. She is bright thorough and compassionate. She makes me feel very well cared-for.
Apr 08, 2021
she she said i only needede to come once a year
Mar 03, 2021
Provider is only available for one half day a week at this location. Patients travel long distances to be seen. Any late arrivals compound wait times.
Feb 15, 2021
Instructions on prescription did not match verbal. No AVS.
Feb 07, 2021
I am very thankful for the time and effort she puts into staying on the cutting edge of melanoma treatment.
Feb 02, 2021
Dr. Ortiz was thorough and understood my immediate issue. The explained my options and gave me insight into my issues in a way I finally have a better understanding of what I'm dealing with and how to help manage it better. I have not had this level of communication and care in the 30 plus years I've been dealing with skin issues.
Jan 13, 2021
While the services provided by Dr. Ortiz were very good there was some confusion as to further medications. I believe this is my fault not hers as my "remember function" is turning into more of a "forgetting function" these days. I read the after visit notes to confirm what she told me.
Jan 12, 2021
just a routine mole check visit but Dr Ortiz was great!
Dec 15, 2020
Dr Ortiz is very thorough very professional. She puts a patient at ease and llistens to our questions and concerns. And she is very efficient in treatment compared to other doctors I've had.
Dec 11, 2020
So helpful!
Dec 11, 2020
Dr Ortiz is wonderful.
Nov 18, 2020
Dr Ortiz is the perfect example of how a doctor should treat patients.
Nov 11, 2020
Dr. Ortiz is wonderful but a little hard to understand with her accent.
Nov 10, 2020
Dr. Ortiz is simply outstanding in every way.
Oct 20, 2020
A very good experience!
Sep 23, 2020
Dr. Ortiz is a highly competent and empathetic doctor. I hope that she is the doctor assigned to me for the next visit.
Sep 18, 2020
She has great understanding of melanoma and the research regarding melanoma and she does an excellent job of explaining her expertise. She is a good listener. My husband and I were very happy with the visit.
Aug 31, 2020
superb physician
Aug 27, 2020
Dr Ortiz is the best. UCSF is lucky to have her.
Aug 19, 2020
Doctor allayed my fears about my condition. Would like to have had more time with her but know this is not the way medicine works these days.
Aug 11, 2020
Lucky she is my Doctor
Aug 06, 2020
FOLLOW UP...TERRIBLE!
Jul 29, 2020
wonderful doctor! thoroughly explained everything including a diagram. compassionate understanding respectfully knowledgeable fantastic doctor. I would definitely recommend.
Jul 21, 2020
Dr Ortiz is the best!
Jul 05, 2020
amazing doctor
Jul 01, 2020
Excellent experience!
Jun 29, 2020
Dr Ortiz was friendly but I wish she had taken the time to go over my pathology report and explain different treatment options either verbally or with printed info. and outcomes.
Jun 26, 2020
Excellent provider!
Jun 25, 2020
Dr Ortiz is a wonderful physician - I have long felt lucky to be under her care
Jun 25, 2020
Dr. Ortiz the nurse practitioner and the medical assistant were all very very kind.
Jun 23, 2020
Dr. Ortiz listens to you very carefully treats the patient with respect and gives the time needed to carefully examine for any possible health issue.. I am very happy with the care I receive from her.
Jun 21, 2020
Dr. Ortiz is a special person and excellent doctor.
Jun 16, 2020
Dr. Ortiz is very personable and approachable. I appreciate her very much!
May 30, 2020
Always a great experience with Dr Ortiz. She is great!
May 29, 2020
Dr. Ortiz is a fantastic person and an amazing doctor. I am so blessed by her care.

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