At UCSF Health, we're committed to helping patients who don't have the means to pay for emergency care and other medically necessary health care services.
You’ll find details below about our financial assistance programs and how to apply.
Help Paying Your Bill
Financial assistance programs
If you have questions about these programs, don't hesitate to call or email us.
Contact us
Patient Financial Services
Toll-free:(866) 433-4035
(415) 353-3333
(415) 353-3914
M-F, 8 a.m. - 4 p.m.
505 Parnassus Ave., #0810
San Francisco, CA 94143-5631
Financial counseling: Financial counselors in our Patient Estimate Program are available to discuss your options and offer financial planning guidance for your medical care or services. Call (844) 678-6831 or [email protected].
UCSF Health discount policy: Patients who don't have health insurance – or who need care that's not covered by an insurance plan – are considered self-pay patients and are eligible for a discount at UCSF Health. To find out more about our discount policy, call Patient Financial Services.
Facing financial hardship? We encourage you to apply to Medi-Cal and other government programs that may be able to help. If you don't qualify for those programs, or you have substantial financial liabilities despite having insurance, you may qualify for financial assistance from UCSF Health.
Eligibility for financial assistance: Families with an income at or below 400 percent of federal poverty level (FPL) guidelines are generally eligible for 100 percent assistance from UCSF. Check here for details:
| Family Size | 100% Financial Assistance (maximum income) | |
| 1 | $60,240 | |
| 2 | $81,760 | |
| 3 | $103,280 | |
| 4 | $124,800 | |
| 5 | $146,320 | |
| 6 | $167,840 | |
| 7 | $189,360 | |
| 8 | $210,880 | |
| More than 8 | Add $21,520 for each additional person (400% of $5,380) |
How to apply
If Patient Financial Services has advised you to apply for financial assistance, please complete an application in UCSF's MyChart.
Alternatively, you can download the application below and send it to the address listed there.
Note: Your completed application for financial assistance should be submitted after services are provided and is not a substitute for insurance or a guarantee of future services.
Hospital Bill Complaint Program
This state program reviews hospital decisions about whether you qualify for help paying your bill. If you think you were wrongly denied financial assistance, you can file a complaint. Visit California's Hospital Fair Billing Program to find out more.
