Volunteers come to UCSF Medical Center, UCSF Medical Center at Mount Zion and UCSF Benioff Children's Hospital for many reasons but most come to help others and contribute to the community. In addition, volunteers can learn about the medical profession and to be a part of a team dedicated to providing the highest quality health care.
Please note that orientations are held quarterly and are currently full through the summer. Please contact Volunteer Services during the first week of August for updated orientation information.
All volunteer assignments have a minimum commitment of six consecutive months. Volunteers must serve at least three to four hours a day on the same day each week. The only exception is the eight-week Summer Student Volunteer Program for high school students.
Most volunteer assignments have a minimum age requirement of 16. Volunteers must be 18 years of age to work in Child Life Services, Cancer Resource Center at Mount Zion and Emergency Department. The Summer Student Program is open to high school students age 14 and older.
All volunteer candidates must attend an orientation prior to placement. Orientations are held quarterly. Attending an orientation, however, does not guarantee that you will be placed as a volunteer.
Volunteers must provide proof of the following health and immunization records:
If you're a student, you must provide a completed recommendation form, which will be in your student application packet.
After completing the health requirements and attending an orientation, please schedule an interview with a staff member of Volunteer Services to determine the best placement for you. You'll meet with the supervisor of a selected department to discuss training and potential work schedule.
Fingerprinting is required for volunteers age 18 and older working in pediatrics and gift stores. Volunteer Services will make arrangements for you to be fingerprinted, if needed.
Volunteers visit adult patients in the hospital and offer families complimentary beverages and conversation.
Visit clinic waiting rooms to offer beverages, snacks and reading materials to patients and family members.
Help make patients comfortable in the Emergency Department by offering pillows, blankets and reading materials and serving food trays. Volunteers also assist with stocking supplies and serve as "runners" to labs, Radiology and Nutrition and Dietetics. They also serve as liaisons between families and staff. Volunteers must be at least 18 years old and make a minimum six-month commitment.
Check on patients identified as high risk for falls. Each volunteer is trained by a nurse to assist patients regarding safety and the prevention of falls. Volunteers must be comfortable interacting and conversing with a diverse, hospital patient population.
Assist customers with purchases; help with displays, gift-wrapping and stocking supplies; and deliver gifts to patients in the hospital.
Greet and assist patients and visitors in the busy clinics or Surgical Waiting Room.
Provide information to visitors regarding patient, doctor and department locations as well as answer and transfer phone calls.
Provide administrative support — filing, copying and collating forms. Volunteers may assist nurses with basic care such as serving and collecting patient meal trays, transporting patients, making beds and running errands. Volunteers must attend a Nursing Training Session before volunteering in a hospital unit. Volunteers must be self-directed and able to work independently.
Volunteers visit adult hospital units to provide complimentary newspapers to patients and family members. This position involves extensive patient contact.
Volunteers sing or play instruments to comfort patients at the bedside.
Visit hospital patients in the evening and provide options for non-medication sleep support such as warm beverages, hand and foot rubs and soothing music. Training is provided by a nurse.
Child Life Services offers programs to meet the developmental and emotional needs of children and to make the hospital experience a positive one for patients and their families. Pediatric volunteers must be at least 18 years old. There is a six-month minimum commitment for Child Life Services positions.
Encourage patients to express themselves in Art for Recovery through creative projects such as painting, journal writing, poetry, music and quilting for the Breast Cancer Quilt Project. Volunteers may work with patients at the bedside, waiting area or in the Infusion Center. For more information, contact Cynthia Perlis, director of Art for Recovery, at email@example.com
Visit patients in the surgical, cancer and long-term care units in the hospital and provide complimentary amenities. Volunteers bring amenities from the Volunteer Services at Parnassus to Mount Zion via the UCSF shuttle.
Assist customers with purchases and gift wrapping. Help set up displays and stock supplies.
Greet, escort and assist patients and visitors at the UCSF Helen Diller Family Comprehensive Cancer Center and Women's Resource Center. Volunteers also may assist with the lunch program in the Infusion Center where patients undergo chemotherapy.
Provide information, emotional support and community resources to cancer patients and their families and friends. The Ida and Joseph Friend Cancer Resource Center has an extensive multi-media library, specialized database for research, classes and support groups.
Students from Bay Area high schools can make a difference while learning valuable job skills in UCSF Medical Center's Summer Student Program.
Volunteers must be high school students between the ages of 14 and 18. The minimum commitment is three hours a day. Volunteers must serve the same day each week for eight consecutive weeks. Orientations are held in June.
For application information, contact Volunteer Services at (415) 353-1196 on the first Monday in April.
The following are examples of student assignments:
If you work in a UCSF Medical Center department and would like to have a volunteer in your unit or would like to discuss volunteer utilization, please contact the Volunteer Services (415) 353-1196.
You can recognize a volunteer by submitting a H.E.A.R.T.S. (Honoring Exceptional And Random Treasured Service) form.
UCSF Medical Center at Parnassus and Mount Zion
505 Parnassus Ave., Room M-167
San Francisco, CA 94143-0208
Office Hours: 8 a.m. – noon,
1 – 5 p.m., Monday to Friday
Phone: (415) 353-1196
Fax: (415) 353-8943
Recognize a volunteer by submitting a H.E.A.R.T.S. (Honoring Exceptional And Random Treasured Service) form.