UCSF Medical Center and UCSF Benioff Children's Hospital San Francisco have surveyed patients for more than 20 years. In fact, UCSF was one of the first medical centers in the country to conduct patient experience surveys. We commission a national survey firm, Press Ganey Associates Inc., to survey our patients in our hospitals and clinics.
UCSF uses patient survey results to evaluate the patient experience, track our progress to improve care and service, and identify areas of excellence and opportunities for improvement.
To assess our overall performance, we use a question that asks if patients would recommend UCSF to theirfriends and families. This question is from the Hospital Consumer Assessment of Healthcare Providers andSystems (HCAHPS) survey, a government-sponsored standardized survey of all adult hospitals in the United States.
In 2019, 86.9 percent of those surveyed regarding care received in the hospital responded "definitely yes" when asked if they would recommend UCSF to their family and friends.
We welcome feedback about your experience at UCSF Health. Find out how to contact us with comments, questions or concerns.
Quality of Patient Care
UCSF Health and UCSF Benioff Children's Hospital San Francisco are committed to providing the safest and highest quality care to patients.
Catheter-Associated Urinary Tract Infections
One of the most common infections in the hospital is a catheter-associated urinary tract infection (CAUTI). These infections can lead to serious complications.
Central Line-Associated Bloodstream Infections
Central lines, also called central venous catheters, are tubes placed into a patient's large vein, often in the neck, chest, arm or groin. Fnd more info here.
Patients who have undergone surgery or who are taking pain medications may find it difficult to stand, walk or maintain their balance. Fnd more info here.
To protect patients from infection, we require that patient care workers thoroughly clean their hands before and after caring for each patient.
Hospital-Acquired Pressure Injuries
A pressure injury, sometimes called a bedsore, is a wound in the skin or underlying tissue caused by pressure, friction and moisture. Find more info here.
Ventilator-associated events (VAEs) are complications or infections, including ventilator-associated pneumonia, caused by the use of a mechanical ventilator.