We will process your request within 15 days and send you the records per the method you indicated. You also may arrange to pick up your medical records in person at any of our Medical Records locations. Our office hours are 8 a.m. to 4:30 p.m., Monday to Friday.
To make an appointment to review your medical records in our Medical Records office, please call (415) 353-2221 during our office hours.
We charge 25¢ per page to copy medical records or $25 if using an electronic record. We will call to notify you of the total charge. You may mail us a check or pay the fee in person if you pick up your records.
How to Order a Copy of Your Images and Report
You may request a free copy of your images and report on a CD. Simply print out and complete an Authorization for Release of Health Information form, sign it and email it to [email protected] or fax it to (415) 353-8583.
Please include with your request:
- Patient name
- Birth date
- Medical record number (if you know it)
- Your telephone number
- Date of exam and type of exam
- Your mailing address, including zip code
If you have questions, call the Radiology Library at (415) 353-1640 (opt. 3), 7 a.m. to 6 p.m., seven days a week.
How to Send Images to Us
UCSF Radiology offers patients and healthcare providers a safe and secure way to send medical images electronically. If you've scheduled a UCSF Radiology exam and you have your non-UCSF Radiology medical images on a CD or USB flash drive, please click on "Upload radiology exam," below.
- If you're not a physician, please do not upload images unless you have a scheduled appointment.
- It can take up to 24 hours to process uploaded images and make them available to UCSF providers.
- Be sure to leave an accurate phone number, as we may need to validate your information by phone.
Upload radiology exam
Health Information Exchange
A health information exchange (HIE) allows your health care providers to use secure, electronic methods to share your most recent medical information with participating doctors’ offices, hospitals, labs, radiology centers and other providers participating in your care. The purpose is to give each of your participating caregivers access to the most up-to-date information available.
Patients are automatically set to opt in to HIE, meaning information will be shared with participating physicians and health care providers unless you provide instructions to opt out. If you wish to opt out of participating in UCSF HIE, you can easily do so when checking in for your next visit to UCSF, or complete the UCSF Health Information Exchange Patient Opt-out Form and mail it back to UCSF Medical Center Medical Records at:
Health Information Management Services
400 Parnassus Ave., Room A88
San Francisco, CA 94143-0308
UCSF Medical Center is committed to protecting your medical information. For information about your rights and our obligations regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices