Medical Records

We will process your request within 15 days and send you the records per the method you indicated. You also may arrange to pick up your medical records in person at any of our Medical Records locations. Our office hours are 8 a.m. to 4:30 p.m., Monday to Friday.

To make an appointment to review your medical records in our Medical Records office, please call (415) 353-2221 during our office hours.

Processing Fee

We charge 25¢ per page to copy medical records or $25 if using an electronic record. We will call to notify you of the total charge. You may mail us a check or pay the fee in person if you pick up your records.

Radiology Images

We provide CDs with radiology images and reports at no charge upon request.

To request your images and report, complete a health information release form and fax it to the Radiology Imaging Library at (415) 353-8583. Please include the following information:

• Patient name
• Patient birthdate
• Medical record number (if you know it)
• Date of exam and type of exam
• Your telephone number
• Your mailing address, including zip code

Health Information Exchange

A health information exchange (HIE) allows your health care providers to use secure, electronic methods to share your most recent medical information with participating doctors’ offices, hospitals, labs, radiology centers and other providers participating in your care. The purpose is to give each of your participating caregivers access to the most up-to-date information available.

Patients are automatically set to opt in to HIE, meaning information will be shared with participating physicians and health care providers unless you provide instructions to opt out. If you wish to opt out of participating in UCSF HIE, you can easily do so when checking in for your next visit to UCSF, or complete the UCSF Health Information Exchange Patient Opt-out Form and mail it back to UCSF Medical Center Medical Records at:

Health Information Management Services
UCSF Health
400 Parnassus Ave., Room A88
San Francisco, CA 94143-0308

Privacy Practices

UCSF Medical Center is committed to protecting your medical information. For information about your rights and our obligations regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.