For test results or clinical notes that aren't available in MyChart, you can request copies of your medical records in any of the following ways. (For imaging requests, see the "Radiology Imaging and Reports" section below.)
Mail us a written request with your medical record or unit number, full name at the time of treatment and your signature to authorize release of this information
Mail all written requests to:
Health Information Management Services
UCSF Health
400 Parnassus Ave., Room A88
San Francisco, CA 94143-0308
Medical Records
(415) 353-2221
We will process your request within 15 days and send you the records per the method you indicated. You also may arrange to pick up your medical records in person at any of our Medical Records locations. Our office hours are 8 a.m. to 4:30 p.m., Monday to Friday.
To make an appointment to review your medical records in our Medical Records office, please call (415) 353-2221 during our office hours.
Processing Fee
We charge 25¢ per page to copy medical records or $25 if using an electronic record. We will call to notify you of the total charge. You may mail us a check or pay the fee in person if you pick up your records.
Radiology Imaging and Reports
Your imaging test will be interpreted by a UCSF radiologist, a doctor trained to interpret imaging exams. The radiologist will write a report with the results of your exam. After the report is finalized – typically within two to five working days – there are two different ways you can access this report and receive your results:
1. MyChart
The report and the images from your exam will be available in MyChart. This is the fastest way to receive your results. Please note: Because your results are available in MyChart immediately after they are finalized by the radiologist (effective March 31, 2021), your healthcare provider who ordered the study may not have reviewed these radiology results yet.
Please include the following information when you submit your form:
Type of imaging exam
Date of imaging exam
Mailing address (including zip code)
Email the form and this additional info to [email protected] or fax it to (415) 353-8583.
CDs are mailed five to seven business days after the release form is received.
If you have any questions about obtaining a copy of your images and report, please call the Radiology Imaging Library at (415) 353-1640 (option 3). Hours are 7 a.m. to 6 p.m. every day of the week.
For help understanding your images and report, please contact the provider who placed your imaging order.
Sending Us Radiology Images
UCSF Radiology offers patients and healthcare providers a safe and secure way to send medical images electronically. If you've scheduled a UCSF Radiology exam and you have your non-UCSF Radiology medical images on a CD or USB flash drive, please click on "Upload radiology exam," below.
Note:
If you're not a physician, please do not upload images unless you have a scheduled appointment.
It can take up to 24 hours to process uploaded images and make them available to UCSF providers.
Be sure to leave an accurate phone number, as we may need to validate your information by phone.
Health Information Exchange
A health information exchange (HIE) allows your health care providers to use secure, electronic methods to share your most recent medical information with participating doctors’ offices, hospitals, labs, radiology centers and other providers participating in your care. The purpose is to give each of your participating caregivers access to the most up-to-date information available.
Patients are automatically set to opt in to HIE, meaning information will be shared with participating physicians and health care providers unless you provide instructions to opt out. If you wish to opt out of participating in UCSF HIE, you can easily do so when checking in for your next visit to UCSF, or complete the UCSF Health Information Exchange Patient Opt-out Form and mail it back to UCSF Medical Center Medical Records at:
Health Information Management Services
UCSF Health
400 Parnassus Ave., Room A88
San Francisco, CA 94143-0308
Privacy Practices
UCSF Medical Center is committed to protecting your medical information. For information about your rights and our obligations regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.
