Patient Rooms

We have both private and semiprivate rooms, assigned depending on availability and individual medical needs. If you have a private room, an adult friend or family member may stay overnight with you. Children may not spend the night and must be accompanied by a visiting adult at all times.

At our Mission Bay campus, each room has a dedicated area for guests, featuring a sleeper sofa and lockable cabinet for belongings. For rooms at our other campuses without these accommodations, we will try to provide a sleep chair if available and the room has space. Please let us know as soon as possible if someone will be staying with you. Overnight guests aren't allowed in semiprivate rooms.

There is a telephone at each bedside. Incoming calls can be received from 7 a.m. to 10 p.m. You may place outgoing calls anytime. Dial 9 first to call someone outside the hospital; dial 0 to reach the hospital operator. If you need a teletypewriter (TTY) or other assistive device, please let your nurse know.

All Mission Bay rooms are equipped with wireless high-speed internet and the Oneview system, an interactive device that supplies entertainment options, facilitates communication, and provides information about hospital services and your health care team.

Each patient room at our Parnassus and Mount Zion campuses has a television that provides major network programming, Spanish- language channels and a music channel, all with the option of closed captions. There are also patient education videos available.

Special needs

UCSF Medical Center is committed to providing patients and visitors with reasonable accommodation and access to our facilities, services and equipment regardless of disability. We are ready to help meet communication and physical access needs. If your hearing, speech or sight is impaired; if you have another disability; or if you require special assistance, please alert your provider, nurse or a member of our patient relations staff. We can provide patients with bedside TTYs, phone amplifiers and pocket amplification devices. UCSF operators are available 24 hours a day by TTY.

In addition, you can request information in Braille, large print, audio, email and assistive listening systems; accessible exam tables and scales; big button/Braille volume control; hearing aid-compatible speakerphones and adapted call systems; and visual notification devices (such as door knock alerts).

For any other services or special requests, please ask your nurse or contact Patient Relations.

Internet access and videoconferencing

UCSF Medical Center has partnered with Zoom to connect hospitalized patients with family and friends who are unable to visit in person. Zoom and internet access are available to patients during their stay.