Dealing with an illness can be very difficult for patients and their loved ones. At UCSF Health, our experienced and sensitive Case Management and Social Work team is available to help patients and families cope with the many psychological and social problems that may arise during illness, hospitalization and medical treatment.
Case Management and Social Work
Our social workers act as patient advocates by serving as counselors, helping to find resources and solving problems. When it's medically necessary, social workers also help arrange alternate types of care when patients leave the hospital, which may include rehabilitation facilities, skilled nursing facilities, hospice or board and care homes. Any concerns related to the psychological, practical or social well-being of patients and their loved ones may be discussed openly with our social workers.
Our social workers and case managers offer a wide range of services, including:
- Discharge planning for patients after they leave the hospital
- Answering questions related to health insurance, Medi-Cal, Medicare, Social Security and state disability
- Case coordination to help you decide on the best arrangements for you when you leave the hospital
- Psychosocial evaluations and treatment planning
- Supportive and adjustment counseling, including coping with the loss of a loved one
- Crisis intervention
- Financial assessment and referral services
- Referrals to support groups for patients and their loved ones
- Abuse assessment and reporting
- Education and consultative services
- Advance directive assistance
- Community resources
Registered nurse case managers also can arrange home health care and home hospice, as well as help set up durable medical equipment in patients' homes.