Where all UCSF Health employees can:
- Get instant updates and alerts
- Access tools, directories and policies for day-to-day needs
- Connect across teams to get support and collaborate
The Bridge
Get the App
Text "Bridge" to 54511 to download or get it directly from the app store.
Instructions and Resources
Install the app and enable notifications
- Download FirstUp from the App Store or Google Play via the links above, or by texting “Bridge” to 45411.
- Find The Bridge at UCSF Health email address or organization code ucsfhealth
- Sign in via SSO with your UCSF Health credentials*
Opt in for push notifications so you never miss important updates by turning on notifications in your phone settings.
Log into the web portal
- Visit onfirstup.com
- Select "Have an organization code?"
- Enter "ucsfhealth" and press "Continue"
- Select "The Bridge by UCSF Health"
- Log in to The Bridge via SSO (you will need the Duo app to complete these steps)
Support FAQs
Will the The Bridge app get access to my personal phone data?
No — The Bridge cannot access your personal apps, photos, or location.
What about data or network usage?
The app is lightweight and optimized. Standard mobile carrier charges may apply if using cellular data.
What if I don’t receive push notifications?
Check your phone settings to ensure notifications are enabled for the app. Still not working? Contact [email protected].
Can I use The Bridge on multiple devices?
Yes, you can log in to the app on mobile or tablet devices, and via the portal on desktop.
What if my login fails or the app crashes?
Contact [email protected] for assistance.
Are there policies or usage guidelines?
Yes. Use of the intranet is governed by the Acceptable Use Policy and digital communication standards. Unauthorized or inappropriate use may result in revocation of access.