UCSF International Services assists individuals from other countries who are seeking care at UCSF Health. Our staff coordinates all aspects of your visit to our hospitals and clinics and is committed to making you and your family as comfortable as possible during your stay. Each patient receives care in an environment that respects diverse cultural traditions and backgrounds. Our goal is to provide you with a level of customer service that matches the world-class medical treatment you will receive.
International Services
UCSF International Services
1500 Owens St.
Suite 360
San Francisco, CA 94158
+1-415-353-8489
+1-415-353-3672
Additional Services
In addition to coordinating care with world-class physicians and state-of-the-art medical technology, our patient liaisons can help you with the following:
- Coordinating interpreters and translation services
- Arranging international communications with physicians and family
- Providing information on short- and long-term accommodations
- Identifying resources for spiritual or religious guidance
Please note that International Services does not provide medical advice over the phone or by email. UCSF does offer a separate online second opinion service, which is open to international patients. To learn more, visit our Second Opinion page.
To start arranging your visit to UCSF, please follow these steps :
Step 1: Registration
You may register online or via email, mail or fax:
- Online: Register online through our secure website and review our financial policy. Once you complete that review, you will be directed to the patient registration form.
- Email: Download and complete the registration forms below, and email them to us at [email protected].
- Mail or fax: Mail registration forms to one of the addresses under "Our Mail and Delivery Addresses," below, or fax them to +1-415-353-3672.
UCSF Patient Forms:
- Patient Registration Form
- Patient Agreement of Financial Responsibility
- Authorization for Release of Health Information
Step 2: Medical Records Submission
You must have all of your medical records professionally translated into English and submit them to our office before we can schedule your appointment. We cannot accept records that have not been professionally translated. Records may include physician notes, radiology and pathology reports, lab results and radiological images.
You may send your medical records to International Services via email, fax or mail. You'll find mail and delivery addresses under "Our Mail and Delivery Addresses," below, and our phone number, fax number and email address under "UCSF International Services" at top right.
Step 3: Medical Records Review
After we receive your medical records, our medical team will review them to determine if UCSF offers treatments that may benefit you.
Step 4: Financial Clearance
Once you are accepted for care at UCSF, we will give you an estimate of financial charges for the care. Before receiving care, you must pay the charges in full or provide verification of authorization from an insurance plan accepted by UCSF Medical Center. Please be aware that medical care in the United States may cost $700 or more for an initial visit to a doctor and $100,000 to $500,000 for hospital care.
Step 5: Appointment Scheduling
Once we receive your payment, we will confirm your appointment or hospital stay. We are not able to schedule appointments without advance payment.
We look forward to serving you.
Our Mail and Delivery Addresses
For commercial carrier deliveries (FedEx, UPS, DHL, etc):
UCSF International Services
1500 Owens St., Suite 360
San Francisco, CA 94158
For U.S. Postal Service deliveries:
UCSF International Services
Campus Box 0627
1500 Owens St., Suite 360
San Francisco, CA 94143
