International Services

Additional Services

In addition to coordinating care with world-class physicians and state-of-the-art medical technology, our patient liaisons can assist you with the following:

• Coordinating interpreters and translation services
• Arranging international communications with physicians and family
• Providing information on short- and long-term accommodations
• Identifying resources for spiritual or religious guidance

Please note that International Services does not provide medical advice over the phone or by email. UCSF does offer a separate online second opinion service, which is open to international patients. Please visit www.ucsfhealth.org/second-opinion to learn more.

To start arranging your visit to UCSF, please follow the steps below:

Step 1: Registration

You may register online or via email, mail or fax:

• Online: Register online through our secure website https://ucsfmedctr.secure.force.com/is and review our financial policy. Once you have completed that review, you will be directed to the patient registration form.
• Email: If you prefer, you may download and complete the registration forms below, then email them to us at [email protected].
• Mail or fax: You may also mail or fax the registration forms to the address or fax number noted under "How to Reach Us," below.

UCSF Patient Forms:

• Patient Registration Form
• Patient Agreement of Financial Responsibility
• Authorization for Release of Health Information

Step 2: Medical Records Submission

You must have all of your medical records professionally translated into English and submit them to our office before we can schedule your appointment. We cannot accept records that have not been professionally translated. Records may include physician notes, radiology and pathology reports, lab results and radiological images.

You may send us your medical records via email, fax or mail. Our contact information is listed under "How to Reach Us," below.

Step 3: Medical Records Review

After we receive your medical records, our medical team will review them to determine if UCSF offers treatments that may benefit you.

Step 4: Financial Clearance

Once you are accepted for care at UCSF, we will provide you with an estimate of financial charges for the care. Before receiving care, you will need to pay the charges in full or provide verification of authorization from an insurance plan accepted by UCSF Medical Center. Please be aware that medical care in the United States may cost $700 or more for an initial visit to a doctor and from $100,000 to $500,000 for care in the hospital.

Step 5: Appointment Scheduling

Once we have received your payment, we will confirm your appointment or hospital stay. We are not able to schedule appointments without prior payment.

We look forward to serving you.

How To Reach Us

For commercial carrier deliveries (FedEx, UPS, DHL, etc):
UCSF International Services
1500 Owens St., Suite 360
San Francisco, CA 94158

For U.S. Postal Service deliveries:
UCSF International Services
Campus Box 0627
1500 Owens St., Suite 360
San Francisco, CA 94143