Patient Relations is here to help ensure that your experience with UCSF Health is a good one. If you or a family member has a question or concern about your care, please let us know. We suggest first discussing your concerns with your nurse, department manager and doctor. If they remain unresolved, the Patient Relations staff or a nursing supervisor is available to help you reach a resolution or provide more information.
Patient Relations
How to Submit Feedback
To submit a complaint, compliment or other feedback, complete our online feedback form, or email or fax the Patient Visitor Report Form to Patient Relations.
The Patient Visitor Report Form is available in these languages in addition to English:
Our hours are 9 a.m. to 4:30 p.m., Monday through Friday. On weekends and holidays, please contact the nursing supervisor by calling the hospital operator at (415) 476-1000.
Joint Commission
If you feel your concerns about patient care and safety have not been adequately addressed by UCSF Health, please contact the Joint Commission Office of Quality Monitoring.
Phone: (800) 994-6610
Fax: (630) 792-5636
Email: [email protected]
You also can write to:
Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
You may also contact the California Department of Public Health at (800) 554-0353 or your health insurance company.
Patient Safety and Rights
Patient Privacy
UCSF Health is committed to protecting your medical information. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.
Patient Rights
For information about patient rights, visit Hospital Policies or see our Patient Rights and Responsibilities Booklet.
Patient Safety
For information about patient safety, visit Patient Safety or see our Patient Safety Booklet.
To report a patient safety issue, call the Patient Safety Hotline at (415) 353-8787 at any time. Information may be submitted anonymously.
Nondiscrimination and Sexual Misconduct
UCSF Health is dedicated to the principle of treating each community member with respect and dignity. To learn more about our commitment to nondiscrimination and how patients can report sexual misconduct experienced in a clinical setting, please visit How to Report Sexual Harassment and Notice of Nondiscrimination.