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For Visitors

Guest Services is available to help make your visit or stay as smooth as possible. Our representatives are available to assist with services ranging from locating a patient's hospital room to finding a clinic or wheelchair.

Guest Services

(415) 353-1664

Visitor Restrictions Due to Coronavirus and the Flu

Learn more

Our information desks are located in the lobbies of our hospitals and medical office buildings. Lobby staff, greeters and volunteer ambassadors can provide resources such as information on lodging and local attractions, help with driving directions and public transportation or assistance with the drop-off and pick-up of patients.

Visitation Policy

Our patients may designate visitors of their choosing, including a person to be present for emotional support during the course of the patient's stay whether or not the visitor is related by blood or marriage, unless no visitors are allowed. We may restrict visitation privileges to ensure the health and safety of patients, staff and visitors. UCSF Health facilities are not permitted to restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

Smoke-Free Policy

UCSF is a smoke-free environment. Smoking in and around the hospitals and affiliated sites is prohibited. Hospital patients who smoke will receive nicotine replacement therapy and counseling by our smoking cessation team. Nicotine replacement products are available in our hospital gift shops.

Surgical Family Lounges

The surgical family lounges are check-in and waiting areas for surgery patients. Once the patient's surgical team and operating room are ready, we will take the patient to the operating room. Friends and family members may wait in the surgical family lounge. Guest Services staff will provide family members and friends with amenities and updates on patients during surgery.

Please do not bring food and beverages into the lounges as a courtesy to surgery patients who are required to fast.

Parnassus

Surgical Family Lounge

(415) 353-1626

M-F, 6 a.m. - 9 p.m.

505 Parnassus Ave.,

First Floor, Room M-104J

Hospital Information Desk

(415) 353-1664

M-F, 7:30 a.m. - 9 p.m.; weekends, 10 a.m. - 3 p.m.

505 Parnassus Ave.

Medical Ambulatory Care Center Information Desk

(415) 353-2048

M-F, 8 a.m. - 5 p.m.

400 Parnassus Ave.

Mount Zion

Surgical Family Lounge

(415) 514-8441

M-F, 5:30 a.m. - 10:30 p.m.

1600 Divisadero St.

Third Floor, Room A-325

Mount Zion Information Desk

(415) 353-9548

M-F, 8 a.m. - 5 p.m.

1600 Divisadero St.

Mission Bay

Surgical Family Lounge (adult patients)

(415) 476-0987

M-F, 5:30 a.m. - 8 p.m.

1855 Fourth St.

Second Floor

Cancer and Women's Hospitals Information Desk

(415) 476-1540

M-F, 7:30 a.m. - 4:30 p.m.

1855 Fourth St.

First Floor Lobby

Ron Conway Family Gateway Medical Building Information Desk

(415) 514-2028

M-F, 7:30 a.m. - 4:30 p.m.

1825 Fourth St.

First Floor Lobby

More information

Accommodations

For information about hotels, motels and short-term apartment rentals, visit our campus Housing Office website. Find appointment information here.

Food Services

A cafeteria in the hospital at 505 Parnassus Ave. is open to all visitors. Located on the second floor in the Moffitt wing. Open from 6:45 a.m. to 11 p.m. daily.

Visiting Hours

Visiting hours are generally 11 a.m. to 8 p.m. but may be more limited in critical care areas. Guests are asked to keep visits brief. Find more information here.