For Visitors

Our information desks are located in the lobbies of our hospitals and medical office buildings. Lobby staff, greeters and volunteer ambassadors can provide resources such as information on lodging and local attractions, help with driving directions and public transportation or assistance with the drop-off and pick-up of patients.

Visitation Policy

Our patients may designate visitors of their choosing, including a person to be present for emotional support during the course of the patient's stay whether or not the visitor is related by blood or marriage, unless no visitors are allowed. We may restrict visitation privileges to ensure the health and safety of patients, staff and visitors. UCSF Health facilities are not permitted to restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

Smoke-Free Policy

UCSF is a smoke-free environment. Smoking in and around the hospitals and affiliated sites is prohibited. Hospital patients who smoke will receive nicotine replacement therapy and counseling by our smoking cessation team. Nicotine replacement products are available in our hospital gift shops.

Surgical Family Lounges

The surgical family lounges are check-in and waiting areas for surgery patients. Once the patient's surgical team and operating room are ready, we will take the patient to the operating room. Friends and family members may wait in the surgical family lounge. Guest Services staff will provide family members and friends with amenities and updates on patients during surgery.

Please do not bring food and beverages into the lounges as a courtesy to surgery patients who are required to fast.