At UCSF Health and our affiliated practices, we believe in information transparency. We want you (and, when appropriate, your health care proxies) to see your health information as soon as it’s available. We believe this improves communication and builds better relationships.
Availability of Test Results and Clinical Notes in MyChart
Test results in MyChart
In MyChart, our patient information portal, you can see most of your test results. This includes laboratory, radiology, cardiology and microbiology results as soon as they're available.
Pathology and genetic testing results are visible in MyChart 14 days after they're finalized, allowing your care provider time to review the results beforehand, as required by California law.
Because we release most results to you immediately, you may see them before your health care provider does. Please give us three business days to review results and let you know our thoughts. We look at every result. We will contact you regarding any results that concern us.
Notification of test results
Automatic notifications about new test results are sent once daily between 8 and 9 a.m. Pacific time, Monday through Friday (excluding holidays). Notifications will be sent via email or text, depending on the preferences you've set up in MyChart.
If you'd rather receive notifications as soon as test results are available, you can update your preferences as follows:
- Log into MyChart.
- Go to Your Menu, then Communication Preferences.
- Click on MyChart Health Notifications to expand the section.
- Under Test Result, uncheck the box that says “Once daily notification.”
For help, call UCSF MyChart Customer Service at (415) 514-6000.
Clinical notes in MyChart
Most clinical notes are visible in MyChart without your making a request. This allows you to prepare for your next health care visit by reviewing your health care provider's recommendations and noting any questions you want to ask.
You can also obtain your medical record notes by completing a health information release form.
Additional medical records
To obtain test results or medical record notes not available in MyChart, you can request them from our Medical Records department.