Improving the Patient and Family Experience

Nobody knows the patient experience better than patients and families. We are therefore turning to you — the experts — to share your constructive suggestions about how we can improve the patient and family experience at the UCSF Helen Diller Family Comprehensive Cancer Center. There are several ways to help us in our quality improvement efforts: by submitting constructive feedback to our suggestion box, by recognizing exceptional staff or by joining the Patient and Family Advisory Council.


Submit Your Ideas to the Online Suggestion Box

The suggestion box provides an anonymous way to submit constructive ideas on how we can improve the patient and family experience at the cancer center. We look forward to hearing and learning from you.

Note: Please do not use the suggestion box for complaints or concerns about your care; these should be directed to your doctor, nurse or practice manager. If your concerns remain unresolved, please contact the Patient Relations Office.


Recognize Exceptional Staff

If you would like to recognize an exceptional staff member who went above and beyond the call of duty in delivering care, information or support, please visit the Recognition website to send a THANKS e-card. Search for an employee or physician by last name or click on "advanced" for other search options.


Join the Patient and Family Advisory Council

The Patient and Family Advisory Council’s mission is to infuse the patient and family voice into the delivery of care, to bring about change that improves the patient and family experience, and to foster healing and wellness throughout all stages of disease and recovery. The council is comprised of patients and their family members who advise the cancer center staff and leadership.

Full-time council members serve for a minimum of 18 months and attend monthly meetings. There are also opportunities to participate in time-limited task forces and to speak on patient panels. Council members are chosen based on availability of projects, open positions and a variety of other factors, including experience and type of cancer.

Council members must fill out an application and complete volunteer training. If you are interested in serving on the Patient and Family Advisory Council, please email AdvisoryCouncil@ucsf.edu.


Cancer Center Guidebook