Medical Records

New Service! Medical records requests can now be submitted online directly. Patients can also submit requests by mail or in person (see details below).

To request your medical record, you may complete and mail the health information release form; or send a written request with your medical record or unit number, full name at the time of treatment and your signature to authorize release of this information; or you may submit an electronic request for your record here.

All written requests should be mailed to:

Health Information Management Services
UCSF Medical Center and UCSF Benioff Children's Hospital

400 Parnassus Ave., Room A88
San Francisco, CA 94143-0308

You may also submit your written request in person at any of the Medical Records locations. For the location of the nearest Medical Records office, please call (415) 353-2221.

Your request will be processed within 15 days, and will be sent to you, per the method you indicated. You may pick up your medical records at any of our Medical Records locations by arrangement. Hours of operation are 8 a.m. to 4:30 p.m., Monday to Friday.

Processing Fee. We charge 25 cents per page to copy medical records or $25 per admission (if created from electronic record). We will notify you by phone in advance of the total charge to retrieve your records. You may pay the fee by mail by sending a check or in person, if you pick up your records.

To make an appointment to review your medical records in our Medical Records office, please call (415) 353-2221 during our hours of operation, 8 a.m. to 4:30 p.m., Monday to Friday

Radiology Images

A copy of your Radiology images and report on CD will be provided to you at no charge, if you request it.

To request your images and report, complete a health information release form and fax it to the Radiology Library where you had your exam. Please include the following information:

  • Patient name
  • Birthdate
  • Medical record number (if you know it)
  • Date of exam and type of exam
  • Your telephone number
  • Your mailing address, including zip code

If you have any questions about getting a copy of your images and report, please call the Radiology Library at (415) 353-1640 , 7 a.m. to 6 p.m. daily.

Radiology Library at Parnassus
505 Parnassus Ave., Room M-381
San Francisco, CA 94122
Phone: (415) 353-1640
Fax: (415) 353-8583

Radiology Library at Mount Zion
1600 Divisadero St., Room A-118B
San Francisco, CA 94118
Phone: (415) 885 7466
Fax: (415) 885-7449

Health Information Exchange

A health information exchange (HIE) allows your health care providers to share your most recent medical information with participating doctors’ offices, hospitals, labs, radiology centers and other providers participating in your care, through secure, electronic means. The purpose is to give each of your participating caregivers access to the most up-to-date information available.

Patients are automatically set to opt in to HIE, meaning information will be shared with participating physicians and health care providers unless you provide instructions to opt out. If you wish to opt out of participating in UCSF HIE, you can easily do so when checking in for your next visit to UCSF, or by completing the UCSF Health Information Exchange Patient Opt-out Form and mailing it back to UCSF Medical Center Medical Records at:

Health Information Management Services
UCSF Medical Center and UCSF Benioff Children's Hospital San Francisco
400 Parnassus Ave., Room A88
San Francisco, CA 94143-0308

Privacy Practices

UCSF Medical Center is committed to protecting your medical information. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

Related Information

Contact Us

Medical Records
Phone: (415) 353-2221
Hours: 8 a.m. to 5 p.m., Monday to Friday

Radiology Library
Phone: (415) 353-1640
Hours: 7 a.m. to 6 p.m. daily.

For help finding a doctor or other assistance, contact our Physician Referral Service at (888) 689-UCSF or (888) 689-8273.

Contact us with our online form.