Looks like you’re visiting UCSF Health on Internet Explorer. For the best experience, try Chrome or Firefox.

UCSF Health
Popular Searches
University of California San Francisco
  • Conditions & Treatments
    Conditions & Treatments
    EPILEPSY BREAKTHROUGH

    Stopping Seizures Before They Start

    • Find Conditions

    • Find Treatments

    • Clinical Trials

    • Patient Education

    • Medical Tests

  • Doctors
    Doctors
    MEET OUR DOCTORS
    Dr. Jasleen Kukreja and the Life-Saving Gift of Breath
    • Find a Doctor

    • Doctor Stories

    • Get a Second Opinion

  • Clinics & Locations
    Clinics & Locations
    BAKAR PRECISION CANCER MEDICINE BUILDING
    Care, Convenience and Support at New Cancer Facility
    • Find a Clinic

    • Locations & Directions

    • Partners & Affiliates

    • UCSF Benioff Children's Hospital – Oakland

    • UCSF Benioff Children's Hospital – San Francisco

  • Patients & Visitors
    Patients & Visitors
    KNOW BEFORE YOU GO
    10 Ways to Get the Most Out of Your Doctor’s Visit
    • Your Hospital Stay

    • For Visitors

    • International Patients

    • For Caregivers

    • Support, Services & Groups

    • Billing & Insurance

    • Pricing Transparency

    • 340B Drug Pricing Program

    • Medical Records

    • Patient Relations

  • Why UCSF Health
    Why UCSF Health
    U.S. News Best Hospital Rankings
    UCSF Health Ranked Among Nation's Top 10 Hospitals
    • Our Mission

    • Quality of Patient Care

    • Patient Stories

    • Embracing Diversity

    • Our Leadership

  • Refer a Patient
  • MyChart
  • Request Appointment
    • Request Appointment
    • Get a Second Opinion
    • Call us: (888) 689-8273
University of California San Francisco
For Visitors

Visitor Restrictions at UCSF Due to the Coronavirus (COVID-19)

Español  |  中文  |  Pусский

Last updated January 7, 2021

Dear UCSF Health patients, families and visitors:

Your safety is our highest priority.

To ensure excellent patient care as well as family and visitor safety, UCSF Health teams are working around the clock to stay on top of the evolving COVID-19 situation. We are monitoring the rise in community COVID cases very closely and adjusting our visitation guidelines as needed. Here's the latest:

Beginning at 8 p.m. on Friday, January 8, 2021, general visiting hours are suspended until further notice. For details and exceptions, see "Visiting Hours and Guidelines by Department," below.

All visitors are required to wear masks over their nose and mouth, and under their chin AT ALL TIMES. Visitors who don't comply with this rule will be asked to leave.

COVID-19 Self-Screener

Everyone entering UCSF campus or health facilities must complete a daily self-screening survey. You can use our on-demand COVID self-screener from your mobile phone before coming on campus – or when you arrive – by visiting tiny.ucsf.edu/entry on your mobile phone or by scanning the QR code below.

Your privacy: Responses to the self-screening are only used to determine whether you have symptoms of or potential exposure to COVID-19. Learn more: Privacy Policy for the Symptom Screening Program

Visiting Hours and Guidelines by Department

To maintain a safe environment for our patients, we must keep the number of visitors to a minimum. Video visits are preferred, and our staff can help you set one up. All patients being admitted to an inpatient area will receive a COVID-19 test. Visitors are not allowed in patient care areas until a negative result has been received for the patient.

Note: Beginning at 8 p.m. on Friday, January 8, 2021, general visiting hours are suspended until further notice.

Exceptions to the general visitation guidelines are noted below:

General Visitation: Inpatient Areas (Patients Without COVID-19)
Patient Population
Visitors Hours/Duration Notes
Adult Inpatient No general visitation

Visitors are allowed only for patients with specific caregiving needs.

Pediatric Inpatient One healthy visitor All hours Can switch visitors twice a day.
Birth Center (Labor & Delivery/Maternity) One healthy visitor All hours Can switch visitors twice a day.
Emergency Department No general visitation

Visitors are allowed only for patients with specific caregiving needs.
Inpatient Surgery No general visitation During surgery hours
Visitors must wait off-site or in designated waiting areas.

 

General Visitation: Inpatient Areas (Patients With COVID-19)
Patient Population Visitors
Hours/Duration Notes 
COVID-19 Adult
Video visits only All hours Exceptions made at the end of life
COVID-19 Pediatric One healthy guardian All hours  

 

General Visitation: Outpatient Area
Patient Population  Visitors Hours/Duration Notes
Ambulatory Clinics No general visitation Clinic hours One caregiver is allowed on advance request for patients with specific caregiving needs.
Cancer Center/Infusion No general visitation Clinic hours One caregiver is allowed on advance request for patients with specific caregiving needs.
Dental Center No general visitation Clinic hours One visitor is allowed for patients with specific caregiving needs.
Outpatient Surgery/Procedures No general visitation While surgery is in progress Visitors are welcome in designated waiting areas.
Outpatient Radiology No general visitation While procedure is in progress One caregiver is allowed on advance request for patients with specific caregiving needs.

 

Exceptions for Inpatient, Emergency Department, Birth Center, Surgery and Ambulatory Visiting (Necessary Visitation)

  • Visits to patients who are at the end of their life (have less than seven days to live, are on comfort care, or are being discharged to hospice as their next level of care).
  • Visits by anyone who is legally authorized to make decisions for the patient, whether by operation of a durable power of attorney (DPOA) or conservatorship, or in the role of a surrogate decision-maker as recognized by the care provider team for patients who lack decisional capacity.
  • Support people for patients with cognitive impairment or other neurological injury (such as stroke) or for patients who have developed hospital delirium or dementia, where the consistent presence of the visitor is necessary to reduce the risk of medical or clinical harm.
  • Support people for patients who require assistance because of developmental disabilities, physical disabilities or limitations, or cognitive impairment.
  • Visits by family and legal advisers to update a patient's will or other legal papers.
  • Unique situations in which the visiting needs should be discussed with the on-site nursing director.

Additional Exceptions: Inpatient Stay and Come-and-Go Surgeries

  • Visits by anyone who is legally authorized to make decisions for the patient, whether by operation of a DPOA or conservatorship, or in the role of a surrogate decision-maker as recognized by the care provider team for patients who lack decisional capacity.
  • Support people for patients with physical or developmental disabilities who require assistance (for example, patients with severe hearing loss, dementia or aphasia and patients who are wheelchair-bound or have a left ventricular assist device).
  • Minors are allowed one adult visitor.
  • Family members of patients who are in end-of-life care or experiencing an acute life-threatening event that makes them unlikely to survive the current hospital stay, in the judgment of the health care team.
  • Patients and family members who would benefit from face-to-face caregiving instructions, either because of the complexity of the material or because of the needs of the patient or caregivers.

Additional Exceptions: Ambulatory Clinic Appointments

  • Evaluations for transplant that require the clinical team to make sure a comprehensive support system is in place for the patient and assess the support person's ability to comply with the post-transplant expectations, per United Network for Organ Sharing (UNOS) and Centers for Medicare and Medicaid Services (CMS) guidelines.
  • For pediatric clinics and the birth center: All patients with an appointment in a pediatric clinic or pediatric infusion center may be accompanied by a caregiver. (This is not limited to patients under age 18, because older patients may have developmental issues that require a caregiver.)
  • Surgical patients of the Orthopaedic Institute may be accompanied by a caregiver or support person who is their source of transportation.

Cancer Center Visiting (Necessary Visitation)

  • In-person visitors and caregivers are allowed only if given advance approval, due to the risk of exposure for patients, medical providers and staff.
  • We recognize how challenging it is to receive medical care for cancer and that sometimes it’s essential for a caregiver to accompany you to an appointment. Please contact your care coordinator to discuss your request, so we can work with you.
  • If approved, one adult visitor or essential caregiver per patient will be allowed to enter after successful screening at the building or clinic entrance. However, smaller sites that lack sufficient space for safe physical distancing won't be able to allow a visitor.
    • In some cases, visitors will not be able to stay for in-person participation in the specifics of the visit or treatment but may have the option to participate via video applications such as Zoom or FaceTime.
    • The staff will continually assess the physical space and length of visit to determine whether the visitor can safely remain.
    • Our infusion and radiation therapy centers have limited space, so visitors may stay only as an exception. Patients scheduled for these treatments should speak with the staff ahead of time to determine whether a visitor may accompany them. Such decisions will be made on a visit-by-visit basis. Patients should not show up with a visitor if not already approved.
  • During this challenging time, we ask that patients and visitors follow the staff's directions and understand that the evolving circumstances will result in variation at our different sites and centers. Consequently, a patient and visitor may be able to stay together for an office visit, but the next time they come – even to the same practice – the visitor may be asked to wait outside.

Information for Families of Patients in Our Hospitals

  • Patients and their loved ones must designate a single individual to be the point of contact for all information and conversations with the health care team.
  • The designated point of contact will be responsible for sharing information with family members or loved ones who should have this information.
  • The designated point of contact will hear from a care team member at least once a day for regular updates or more frequently if the patient's condition or treatment changes significantly.
  • Some exceptions may apply, as determined by the health care team.

Virtual Visit Assistance

We encourage virtual visits through video applications such as Zoom and FaceTime. Click here for instructions.

UCSF Health
Follow UCSF Health:
Getting Care
  • Find a Doctor
  • Emergency Care
  • Primary Care
  • All Medical Services
  • International Services
Getting Involved
  • Donate
  • Volunteer
  • Join Our Team
About Us
  • Locations & Directions
  • Contact Us
  • Contact Patient Relations
  • Report Misconduct
  • Quality of Patient Care
  • Crisis Standards of Care
  • Our Organization
  • News Center
  • Notice of Privacy Practices
Research and Education
  • Clinical Trials
  • UC San Francisco
  • UCSF School of Medicine
  • UCSF School of Nursing
  • UCSF School of Pharmacy
Referring Physicians
  • Refer a Patient
  • Transfer a Patient
  • MDLink
  • Request a Consultation
  • Video Center
Follow UCSF Health:
© 2002 - 2021. The Regents of The University of California.
  • Privacy Policy
  • Terms and Conditions
  • Some stock photos, posed by model.

Share

  • Share on Facebook
  • Share on Twitter
  • Email Link
  • Copy Link