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UCSF MyChart

An easy, secure way to manage your health care needs

UCSF MyChart is an easy, confidential way to access your medical information online. Check lab results, request appointments or referrals, message your health care provider and refill medications -- all free of charge. MyChart uses secure technology, so messages sent to and from your provider are confidential.

MyChart allows you to:

  • Send messages to your health care provider
  • Refill a prescription
  • Check lab results and graph your trends
  • View electronic health information
  • Request an appointment or a referral
  • Access your child's medical records if your child is 11 years old or younger
  • Access some of your adolescent's medical records if your child is 12 to 17 years old
  • View information about past visits and upcoming appointments

Need Help?

For questions, email UCSFMyChart@ucsfmedctr.org, or call UCSF MyChart Customer Service at (415) 514-6000, Monday to Friday from 8 a.m. to 5 p.m., Pacific Time.

FAQs

How old do I have to be to sign up for UCSF MyChart?

You must be 12 years old to sign up for MyChart. If you are younger than 12, your parents or legal guardians can access MyChart on your behalf. If you are 12 to 17 years old, you can access your own MyChart account and your parents or guardians can access some of this information.

Can I get UCSF MyChart on my mobile device?

Yes. First download the "Epic MyChart" app from the App Store for iPhones, iPads and Androids. Then search under California for UCSF MyChart.

Note that your mobile UCSF MyChart doesn't offer all of the functions of the complete online UCSF MyChart. For instance, you will not be able to request an appointment through the mobile app. However, you will be able to message your provider, request escript refills, access test results and view past visit history.

When can I see my test results in UCSF MyChart?

Results from tests performed at a UCSF Medical Center lab are automatically released to your UCSF MyChart account once they are finalized. Radiology and other imaging reports are automatically released four days after they are finalized or sooner if your provider manually releases them to you.

If you have questions regarding results, you may message your provider in UCSF MyChart by going to Message Center, clicking on Message Your Provider, and selecting "Test Results Question" as the subject.

Note that when you first sign up for UCSF MyChart, results from previous lab tests are released to your UCSF MyChart account.

Why are certain test results not shared on UCSF MyChart?

Law or university policy forbids the electronic release of certain test results. These include results from sexually transmitted disease tests and genetic tests, for example. If you have questions regarding results, you may message your provider in UCSF MyChart by going to Message Center, clicking on Message Your Provider, and then selecting "Test Results Question" as the subject.

If I send a UCSF MyChart message, when can I expect a reply?

You will generally receive a reply within two business days. Please note that UCSF MyChart should not be used for urgent situations. If you require immediate medical attention, dial 911.

See more answers to frequently asked questions.