Caroline Castillo, MD, BA

Listened to my concerns and made me feel heard

Dr Castillo was patient and listened well. She answered all of my questions and didn't rush me out ... I hope I can see her again !

I really liked this doctor, hoping to make her my permanent pcp

I love Dr Castillo.

Dr. Castillo genuinely cares for me. She discussed and involved me in treatment plans and recommendations. I can tell that she works hard and cares for her patients evidenced by late and early morning hours informing me about my test results and giving her feedback.

Dr.Castillo is the sweetest and very kind person. She always care about me so much.She is the best doctor I have ever known.

I am so grateful for Dr. Costillo for many reasons - including her willingness to ask the harder / more uncomfortable questions and the compassionate way she truly listens to the responses and appropriately involved me in the decisions that need to be made

She is absolutely outstanding; empathetic, thorough, evidence based and I feel like she truly cares. UCSF is lucky to have her and I know that I am!

Dr. Castillo is by far the most caring primary care physician I have ever had. I can't say enough nice things about her. She listens, doesn't judge, explains things thoroughly, and never makes me feel rushed. She is a gem.

Dr. Castillo is simply a treasure and gift!! I feel so lucky to be in her care. She cares deeply and is so thorough.

Dr Castillo is amazing. She really listened to my questions and provided a thorough exam.

Dr Castillo is the best Dr I've ever had!

Dr Castillo is amazing. She posses all the qualities one looks for in a doctor.

Dr. Castillo was outstanding as always. She listened and took action (gave me Tylenol prescription, ordered blood tests, suggested some therapy, put in a referral for PT). I have every confidence in her and always feel I'm well taken care of and respected. No complaints.

Dr. Castillo is superb!

Dr. Castillo was very smart, thoughtful and full of ideas to treat my chronic pain.

Dr. Castillo always shows empathy and careful attention to my concerns. She understands how my mental health complicates my experience with pain and other physical health issues. She helps me clarify and prioritize my health needs without undermining my fears and anxiety. I leave her office with more clarity and hope to recover from pressing issues one by one.

Dr. Castillo has always been good at listening to my concerns and answering my questions. She always helps me come up with a way of managing my health issues.

Dr Castillo is fantastic! Always easy to talk to, listens well, and describes options for care and her opinions very well. I feel that I can trust her and that she has my best interests at heart. She is by far the best PCP I've ever had so I really hope she stays at UCSF for a long time! Thank you for everything, Dr Castillo! :)

Dr Castillo is awesome

I consistently receive excellent care at ucsf

Dr. Castillo is amazing, one of the best!

I'd give her 10s if I could. She was also patient with my hearing loss and took time to repeat or rephrase when I couldn't catch her words - and without compromising the quality of my care or treating me like a mentally compromised person. This is much too rare in the medical world.

Dr. Castillo is the best, as a professional and as a human being.

Dr. Castillo is exceptional - and my friend/colleague also saw her earlier in the same day b/c of my referral for her outstanding care. She's "got it" being the unteachable clinical skills + is willing to be thoughtful and collaborative re: complex presenting issues. Rather than feeling dismissed or "crazy", she validates my experience acknowledging how women have historically be dismissed in our suffering.

Dr. Castillo was great, excellent and clear communication. Very efficient.

Dr. Castillo is a phenomenal and caring physician. She always wants to make sure we are doing everything we can to optimize my heath and take care of any issues or problems I may have.

Dr. Castillo is the best! She has a great bedside manner, very attentive and concerned. She treats the whole patient.

Very thorough exam

My Care Provider listened to all my health issues we discussed all issues I was very pleased at professional discussion she engaged me in with my health and referred me to the help I would need so that I can get better. Thank you for listening to my concerns!

Dr Castillo is a very caring, conscientious physician

If the survey went to ten I'd give her a 100

Excellent all around - love my doctor!

Always Good

Dr. Castillo and Rosa were great! I recommend coming to Dr. Castillo to my coworkers and friends!

I am 72 years old. I'm a cancer survivor. I've interacted with many many doctors and nurses in my life. Dr. Castillo is far and away the best I have experienced. Knowledgeable, attentive, and compassionate.

Doctor Castillo is wonderful. I find her very caring and knowledgeable. A blessing for sure

Really great

Dr. Castillo ensures that you are actively engaged in the treatment plan and frequently confirms my comprehension of my health concerns. As a superb physician, she demonstrates empathy in her care.

Dr. Castillo is the best PCP and best doctor I've ever seen, period. She's incredibly warm, kind, attentive, and patient. She takes appropriate time with me, asks follow up questions, and gives adequate attention and consideration to every issue.

Excellent

Dr Castillo is exactly the caring compassionate doctor who listens intently to my concerns and needs

Dr. Caroline Castillo is an excellent physician. She takes the time to listen and consider patient input during her appointments. She is caring, empathetic and demonstrates concerns for patients.

Dr. Castillo is incredibly thorough, warm and kind. She never seems rushed and always appears to be attentive and present.

Dr Castillo is amazing. The best PCP I have had, by a mile! She is always attentive to my questions and concerns. She exudes empathy and compassion and patience to listen and provide thoughtful support and guidance.Fantastic provider!

I am a UC employee and Dr. Castillo came up in multiple different conversations/contexts this week. Every person I interacted with has a shared reaction of "oh, yes, she is outstanding". I truly cannot overstate the positive impact of her clinical/ interpersonal skill and ability to consistently demonstrate genuine care. She is obviously an outstanding physician who is up-to-date on the science of medicine - but it is her exceptional clinical skill that stands out beyond most other physicians.

Dr Castillo is fantastic

The only negative thing was I was not informed that the lab test required a urine sample, as well as blood drawn. I usually just get the blood drawn. I don't mind doing a urine test at all. The problem was I went to the bathroom immediately after seeing the doctor as it had been 2 hours since I last did that so needed to. When I arrived at the Lab 5 minutes later, that's when I learned that a urine test had been ordered. If I had known that before, I wouldn't have gone to the bathroom until after the lab work was done. I will have to return another day with the urine sample. I did get the blood test done but it would have been nice to have both the blood and urine tests done after my appointment. My friendly suggestion is to specify the type of lab tests. I just assumed it was the usual blood draw and didn't even think to ask if there was a urine test. Now I know to ask.

Very good

One of a kind Dr Castillo is the best not only is she thorough she cares about the patient and makes sure before you leave that you understand everything that's going on

She's just wonderful once we can get a hold of her.

Exceptional

My experience was exceptional. Dr. Castillo is clearly a very knowledgeable physician - but I especially appreciate her clinical and interpersonal strength. She was able to take a nuanced approach to my care and I truly appreciate it.

Dr. Castillo is one of the best primary care doctors I've ever had. She's a good listener and is open to all questions and suggestions. She also makes you feel that she genuinely cares about your problems.

Excellent care. Thank you

Dr. Castillo is incredible! Thoughtful, good listener and emphatic

Dr. Castillo was genuine in her approach to talking about my concerns. I felt really comfortable and walked away feeling like I had all my concerns addressed and a good plan for what to do next.

Dr. Castillo listens, exams carefully to make approprite tests, actions recomemded

Good

Dr. Castillo listened to me and communicated well. She was efficient and thorough. I appreciate that she partners well with her medical assistant.

Dr. Castillo is amazing. I have never had a doctor before who really remembered me and listened so well. Nor have I ever had a doctor I'm so comfortable discussing my health with. I feel so completely heard and seen and cared for. Dr. Castillo is truly an outstanding doctor. I can't say enough good things about her or the care I'm receiving. Thank you Dr. Castillo!

She did not seem capable to the fullest ability

Dr Castillo listen to my concerns and made me feel comfortable. She also provided resources for mental health which I think is great and more doctors should be talking with patients

Dr. Castillo is extremely warm, a great listener and overall a really kind doctor. She never makes me feel rushed.