Line Jacques

Dr. Jacques was absolutely wonderful! She is very knowledgable and made me feel very comfortable before during and after the procedure.

Overall experience with Dr. Jacques has been very good.

It was difficult at times to hear the doctor as she was wearing a mask but she did clarify when I did not hear understand something. The visit did feel a bit rushed.

Doctor was very supportive and cared about my medical issue.

It was a 3 month visit after surgery - I was a bit surprised when the surgeon didn't bother to even look at my 2 incisions; frankly I didn't get much out of the visit

There was absolutely no reason this had to be an in person visit. Total waste of my time to go thru the scheduling hassle travel parking waiting to find out I have to have a mri in 6-12 months.

Not only very knowledgeable but very compassionate.

The clouds parted and the sun light hit my world Dr Jacques gave me the problem and the plan they had for me and timeline for future appointments. I left uplifted informed and equipped. Fabulous staff and experience.

Doctor had an emergency which delayed my appt. Would have been good if someone had told me there was a delay due to an emergency so I would know that I wasn't forgotten.

Doctor excellent with expertise related to knowledge and apparent skills. Feel she cared greatly yet same problem wherein I felt harried rushed. Focused specifically on the surgery without much interest in describing the exact surgery as well as my apparent rehab. I left with too many questions. When I asked more precisely doctor seemed a little offish about. Again a little too harried. In a hurry it seems again. Doctor does seem very experienced and confident. Also nice as far as doctors and concerned go but needed a bit more clarity and time for questions.

I was impressed at every point in the process and appt.

I wonder if Dr. Jacques knows how difficult the referral process is? I didn't want to waste m6 time during my appointment discussing this.

Dr Jacques was very kind and knowledgeable and made me feel at home.

Dr. Line she's amazing!

Dr. Jacques is one of the finest surgeons at UCSF - and I have seen many. I am blessed to be in her care for about 7 years. She has performed many procedures for me. She is indefatigable caring does everything she possibly can to help me and is highly regarded within UCSF - one of your superstars. She has kept me active by so precisely and successfully addressing multiple diagnoses of neurological and spinal degenerative conditions. I cannot thank her enough nor could I overstate the quality and effectiveness of the care she has given me for years

Very knowledgeable and attentive

Not trying hard enough to find my problem and to much time goes by from one appointment to the next.

Dr Jacques was so kind and showed genuine care and concern for my condition. I felt extremely comfortable with the team

Doctor struggled to answer.one of my questions despite my asking it many different ways. I got the impression she felt held to capitation rates and needed to move on. However in talking later to her scheduler I posed a couple of follow up questions and a few minutes later the Doctor appeared and answered them and seemed very generous with her time and more relaxed.

Excellent provider!

Very professional straight forward and to the point. Was very nice

Dr Jacques and assistant were wonderful

The entire team with Dr Jacques was par excellant!!

I should have asked more questions

Kind and attentive to me.

Provider didn't give me follow up care on my stitches removal area like when I could shower and when I couldn't recover area. She just said I don't need to do anything.

Provider had not reviewed my history. Did not know that I was referred to her. Had not reviewed my test results and findings.

Would love an introduction to scribe at the beginning of visit

AMAZING!!!!

Dr. Jacques is an awesome doctor. So glad I found her. She is patient thorough and spent an hour with me discussing my medical issues going over my MRI and explaining the treatment. I can't be more pleased with Dr. Jacques.

If UCSF staff schedulers nurses practitioners etc know that we are disabled and live far away and they also knew/know that more scans were needed to be done the appointment then could have been productive via having us do the rest of the late mentioned scans while we were there/in S.F.

Dr. Jacques is the most knowledgeable and compassionate doctor I have on my team

This was the first time in years I've felt cared for by my doctors. I left feeling incredibly suppored by my medical team.

No follow up they are supposed to check on MRI appointment

I did not really need to meet with the doctor so only spoke with her briefly. I needed to meet with the rep from Abbott.

Good Job.

Dr. Jacques disregarded the fact that I have a chiari malformation cupping in both eyes and mid brain sagging. I have memory loss poor hand-eye coordination etc. She merely stated there was nothing she could do for me. I felt hopeless and cried. So much for cutting edge medicine at UCSF!

Dr referred me to another surgeon. I waited 6 weeks for this appointment which was for my chronic headaches. If I needed to see someone else I would rather be told up front to have the appointment booked vs waiting 6+x.

Really excellent really smart and knowledgeable bot fellow and attending MD

Prompt attentive care

Both doctors who saw me were VERY thorough in their exams and explanations to me

I feel very assured by Dr. Jacques. I am getting better and ahead of schedule!

I never received a call regarding setting up physical therapy appointments

The doctor came to the appointment having already decide on a very involved course of treatment without providing any other options or heeding my concerns.

very vague. I was told that I would be contacted. I got a note to forward an order for a Chinese MRI to the place I usually go for my MRIs. NO OTHER COMMUNICATION was sent. This makes for a confusing and frustrating situation for me. I called and left a message at Dr. Jacque's office but received no return call.

explain to me everything good

My problem has been ongoing and difficult to diagnose. The doctor was great in trying to ask as many questions about my pain as possible