At UCSF Health, we strive to maintain a safe, respectful and supportive environment for all patients and their families. Below, you'll find information about your rights and responsibilities as a patient.
UCSF recognizes the following rights for all patients:
You have the right to dignity and respect.
- The right to respect for your cultural, psychosocial, spiritual and personal values, beliefs and preferences.
- The right to a safe health care setting – free from mental, verbal, physical or sexual abuse; neglect; exploitation; and harassment.
- The right to access protective and advocacy services, including the right to notify government agencies of neglect or abuse.
- The right to receive appropriate pain management, as well as information about pain and pain relief measures, and the right to participate in pain management decisions.
- The right to be free from any form of restraint or seclusion as a means of coercion, discipline, convenience or retaliation by staff.
You have the right to information.
- The right to receive information in terms you can understand about your diagnosis, treatments, expected treatment outcomes and less likely outcomes, and prospects for recovery.
- The right to request medical interpreter services, if needed, at no cost to you.
- The right to know the name of the health care provider who has primary responsibility for coordinating your care, as well as the names and professional relationships of other providers involved in your care.
You have the right to participate.
- The right to actively participate in the development and implementation of your treatment plan.
- The right to make care decisions and to receive information about any proposed treatment or procedure in order to give informed consent or refuse a course of treatment.
- The right to participate in ethical questions that arise in the course of care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining treatment. To consult with an ethics committee member, ask your nurse or doctor.
- The right to refuse treatment and to leave UCSF against the advice of health care providers, to the extent permitted by law.
- The right to receive a reasonable response to requests to refuse care and treatments, in accordance with laws and regulations.
- The right to have the hospital address your end-of-life decisions and wishes.
You have the right to privacy.
- The right to be told the reason for the presence of any individual.
- The right to have staff who are not involved in your health care leave before an examination and when treatment issues are being discussed.
- The right to restrict non-UCSF visitors.
- The right to confidential treatment of all communications and records pertaining to your care and hospital stay, to the extent required by law.
You have the right to raise concerns and make complaints.
- The right to express concerns or complaints about the care you receive from UCSF with the assurance that the quality of our care or future access to our care will not be compromised.
- The right to expect a reasonable and timely response to your concerns.
We encourage you to raise any concerns immediately by speaking with staff members or department managers at the time of service, so that we can respond quickly. You may also submit complaints or other feedback to our Patient Relations team or to outside agencies. For more information on submitting a complaint, visit Patient Relations.