|  Español  |

Updated March 29, 2023

UCSF's COVID-19 hotline: (415) 514-7328
Hours: M-F, 8 a.m. - 5 p.m. | Sat-Sun, 8 a.m. - 2 p.m. 

Book online using MyChart
Log in to check your symptoms and schedule an appointment.

Editor's note: COVID-19 testing through UCSF is for UCSF patients and requires an appointment. 


What to know about COVID-19 testing at UCSF

  • COVID-19 testing is free for all our patients. There's no charge or co-pay regardless of your insurance plan or status, thanks to a state directive and the federal Families First Coronavirus Response Act.
  • Call our COVID-19 hotline to ask about testing. If you think you might have COVID-19 or may have been exposed to someone who does, call our hotline. Please see details below.
  • Use MyChart to schedule COVID-19 treatment or testing. If you or your child has visited a UCSF provider in the last five years, you can use MyChart to book an appointment for COVID-19 testing or treatment at our sites in San Francisco. If you need to get a COVID-19 test prior to an upcoming UCSF procedure or planned admission, a member of our team will contact you to arrange your testing appointment for that purpose.
  • We'll call with your results. A staff member will contact you if your result is positive, and you'll get an automated call if your result is negative. Your test results will also appear in MyChart.

What to do if you have symptoms

If you think you might have COVID-19, call our hotline to discuss your symptoms with a nurse before coming to a hospital or clinic. Do not walk in without an appointment.

COVID-19 hotline for UCSF patients

(415) 514-7328
Monday to Friday, 8 a.m. to 5 p.m.
Saturday and Sunday, 8 a.m. to 2 p.m.

If you feel ill, you can also use the online symptom checker on the CDC website or in MyChart to help determine your next steps. To access the MyChart symptom checker, log in to your account and click on the menu.

When you call the hotline, a nurse will ask a series of questions to assess you for COVID-19 infection. Depending on your answers, you may be directed to one of these options:

  • A video visit with one of our health care providers
  • An in-person visit to a respiratory screening clinic for examination and testing

If a COVID-19 test is recommended, it will be scheduled for either the same day or the next day. If you have a video visit and the health care provider recommends a test, it will be scheduled for no later than the end of the following day.

Scheduling a COVID-19 test at UCSF

COVID-19 testing through UCSF is for UCSF patients and requires an appointment. If you or your child is a UCSF patient with an active MyChart account who has visited one of our providers in the past five years, you can use MyChart to book an appointment for COVID-19 testing or treatment at our San Francisco sites.

Log in to your or your child's MyChart account. Select "Find care" from the menu and then select "COVID-19 testing and care."

You'll be guided through a series of questions about your or your child's symptoms and exposures. Depending on your answers, you'll be able to self-schedule a COVID-19 video visit with a health care provider or an in-person appointment at a clinic. If you're scheduling an appointment at one of our respiratory screening clinics, check that your insurance covers UCSF, so you can avoid out-of-pocket costs.

If you need live assistance, call our COVID-19 hotline. For help with MyChart, call (415) 514-6000.

Related resources