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We have set up a dedicated COVID-19 hotline as part of our commitment to help UCSF Health patients who have symptoms of COVID-19 get tested.

COVID-19 hotline

Monday to Friday, 8 a.m. to 5 p.m.
Saturday and Sunday, 8 a.m. to 2 p.m.

If you think you might have COVID-19, call the hotline to discuss your symptoms before coming to any hospital or clinic. Do not walk in without an appointment or use online appointment scheduling.

If you have a scheduled appointment and have respiratory symptoms that could be related to COVID-19, please call before arriving.

What happens when I call the hotline?

When you call the COVID-19 hotline, a nurse will ask you a series of questions to evaluate your potential risk for COVID-19 infection. Depending on your answers, you could be directed to one of these options:

  • A video visit with one of our providers
  • Testing for COVID-19 at a mobile testing location
  • A respiratory screening center or the Emergency Department (ED) for an in-person evaluation

Online symptom checkers are available at UCSF MyChart and the CDC to give you a better idea of next steps if you are feeling ill.