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Last updated 11/1/21
 

UCSF's COVID-19 hotline: (415) 514-7328
Hours: M-F, 8 a.m. - 5 p.m. | Sat-Sun, 8 a.m. - 2 p.m. 

Book online using MyChart
Log in to check your symptoms and schedule an appointment.

Please note: COVID-19 testing through UCSF is for UCSF patients and requires an appointment.

 

What to know about COVID-19 testing at UCSF

  • COVID-19 testing is free for all our patients. There's no charge or co-pay regardless of your insurance plan or status, thanks to a state directive and the federal Families First Coronavirus Response Act.
  • Call our COVID-19 hotline to ask about testing. If you think you might have COVID-19 or may have been exposed to someone who does, call our hotline. Please see details below.
  • Use MyChart to schedule COVID-19 treatment or testing. If you or your child has visited a UCSF provider in the last five years, you can use MyChart to book an appointment for COVID-19 testing or treatment at our sites in San Francisco. If you need to get a COVID-19 test prior to an upcoming UCSF procedure or planned admission, a member of our team will contact you to arrange your testing appointment for that purpose.
  • UCSF Health offers COVID-19 testing to our patients at various locations. These include drive-through sites, respiratory screening clinics and our emergency room.
  • Test results typically come back in 24 to 48 hours. This is the time frame for PCR tests, which take longer than rapid antigen tests but provide more accurate results. (Rapid tests are available for asymptomatic patients who need to be tested before a procedure.) We'll call you if your result is positive, and you'll get an automated call if your result is negative. Your test results will also appear in MyChart.
  • Testing is prioritized and based on capacity. Per city guidelines, UCSF prioritizes symptomatic patients and those who have had an exposure.

COVID-19 hotline for UCSF patients

(415) 514-7328
Monday to Friday, 8 a.m. to 5 p.m.
Saturday and Sunday, 8 a.m. to 2 p.m.

If you think you might have COVID-19, call our hotline to discuss your symptoms with a nurse before coming to a hospital or clinic. Do not walk in without an appointment.

If you feel ill, you can also use the online symptom checker on the CDC website or in MyChart to help determine your next steps. To access the MyChart symptom checker, log in to your account and click on the menu.

When you call the hotline, a nurse will ask a series of questions to assess you for COVID-19 infection. Depending on your answers, you may be directed to one of these options:

  • Testing for COVID-19 at a testing center or drive-through location
  • A video visit with one of our health care providers
  • An in-person visit to a respiratory screening clinic or the emergency department for examination and testing

If a COVID-19 test is recommended, it will be scheduled for either the same day or the next day. If you have a video visit and the health care provider recommends a test, it will be scheduled for no later than the end of the following day.

Scheduling COVID-19 testing and care in MyChart

If you or your child is a UCSF patient with an active MyChart account who has visited one of our providers in the past five years, you can book an appointment for COVID-19 testing or treatment at our San Francisco sites using MyChart.

Log in to your or your child's MyChart account. Select "Find care" from the menu and then select "COVID-19 testing and care."

You'll be guided through a series of questions about your or your child's symptoms and exposures. Depending on your answers, you'll be able to self-schedule a COVID-19 test at a drive-through location, a video visit with a health care provider, or an in-person appointment at a clinic. If you're scheduling an appointment at one of our respiratory screening clinics, check that your insurance covers UCSF, so you can avoid out-of-pocket costs.

If you need live assistance, call our COVID-19 hotline. For help with MyChart, call (415) 514-6000.

COVID-19 testing locations for UCSF patients

Please note: COVID-19 testing through UCSF is for UCSF patients and requires an appointment.

For adults and children with symptoms or a confirmed exposure:

Laurel Heights campus
3333 California St.
White drive-through tent in front parking lot
Mon-Sun, 8 a.m. - 4 p.m.

For adults and children with no symptoms or known exposure:

Mission Bay campus
Asymptomatic Testing Center
Precision Cancer Medicine Building
1825 Fourth St., Fourth Floor
M-F, 7 a.m. - 7 p.m.

Parnassus campus
Asymptomatic Testing Center
1 Irving St.
Radiology Science Center, AC 109
M-F, 6 a.m. - 6 p.m. (closed noon - 1 p.m.)

Our testing obligations

To slow the spread of COVID-19 in our community, the city and county of San Francisco calls for health care facilities to meet certain requirements related to COVID-19 testing. Accordingly, UCSF Medical Center must:

  • Provide same- or next-day COVID-19 testing to any patient who seeks it through UCSF Health. Facilities that aren't open seven days a week may offer testing by the end of the next business day but must provide information on whom to contact in the event of an emergency or worsening of symptoms.
  • Notify patients about how and where they can get tested and that the testing is free (no co-pays required).

For more information about our obligations, see the Order of the Health Officer. If you feel UCSF Health has not met these requirements, please contact our Patient Relations team.

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