Comprehensive Ophthalmology & Optometry Clinic
The UCSF Comprehensive Ophthalmology & Optometry Clinic offers both routine vision care and management of eye diseases.
Our ophthalmology service treats patients with eye conditions including cataracts, glaucoma, diabetic eye disease, ocular inflammation, macular degeneration and eye injuries, in addition to monitoring eye health in patients with other disorders. We offer treatments such as cataract and lens surgeries and laser eye surgery.
The optometry service performs comprehensive vision exams to assess eye health and vision needs, and provides vision correction with glasses or contact lenses for both pediatric and adult patients. We also provide testing for glaucoma and cataracts.
The health, safety and well-being of our patients remains our top priority during the COVID pandemic. The UCSF Department of Ophthalmology is implementing a recovery plan to resume patient clinical and surgical care while making every effort to contain the spread of COVID-19. We have taken a number of steps to ensure the safety of all our patients visiting our practices and our operating rooms during these times. We value the opportunity to provide you the best in eye care. Should you have an urgent eye problem, please contact us at (415) 353-2020.
- For everyone's safety, we're taking extra precautions during the COVID-19 pandemic. These include thorough disinfection between patients and physical distancing, which may result in longer wait times.
- For space and safety reasons, we'll be seeing one patient at a time. You may bring one other person with you only if you are a minor, need an interpreter, or need assistance due to disability.
- Please sign in on the waiting list at the door when you arrive. We will call or text your cell phone when it's your turn.
- Everyone must wear a face covering, per UCSF policy.
Thank you for your patience and cooperation.
What to know about your optometry visit
- What's an optometrist?
Optometrists are members of the UCSF Department of Ophthalmology who perform routine and diagnostic eye exams. After completing an undergraduate degree, an optometrist attends a four-year graduate program focused on ocular health. In addition to prescribing glasses, optometrists can diagnose and treat many eye diseases, including glaucoma, diabetic eye disease and dry eye. If necessary, your optometrist will refer you to one of UCSF's ophthalmologists.
- How can I get help for an urgent eye concern?
We have a physician on call 24/7. To speak with a triage nurse, please call (415) 353-2800 and press 1, or go to your nearest emergency department. If you have a life-threatening emergency, call 911.
- What should I bring to my eye exam?
Bring your glasses or contact lenses, including the labeled boxes and your previous prescription. If you're scheduled for a contact lens exam, wear your contacts. Otherwise, wear glasses. Also bring any previous medical records related to eye health and a list of medications you take.
- How long will my appointment last?
Depending on the tests you need, the eye exam can take one to three hours.
- Will you dilate my eyes?
Dilation enlarges the pupils to give your optometrist a better view of the back of your eyes. It may be performed during your exam in order to fully assess your ocular health. Dilation may cause light sensitivity and blurry vision for up to 24 hours, though typically the side effects wear off in three to four hours. You may want to bring a driver with you.
- What kinds of insurance do you accept?
We accept most medical insurance plans and VSP vision insurance. Please specify the purpose of your visit when scheduling. Vision and medical insurance cannot be used on the same day. Glasses and contact lenses are typically not covered by medical insurance plans and may require an out-of-pocket fee.
- How does billing work?
You may pay your bill through MyChart. All insurance questions should be directed to the UCSF billing office. Call (866) 433-4035.
- What's MyChart?
MyChart is an online portal that allows you to communicate directly with UCSF care providers and staff. You can also use it to make appointments. If you don't have an account, please request an activation code from our clinic's front desk and then set up your account on UCSF Health's MyChart page.
- How much will my glasses prescription cost?
Not all insurance plans cover a prescription for glasses. If your insurance plan doesn't cover glasses, the prescription is a $65 out-of-pocket fee. Please verify coverage prior to your appointment to avoid unexpected bills.
- Can I get a contact lens prescription in the same visit?
Regular eye exams don't include a contact lens prescription. Contact lens services have additional fees and may require multiple visits. When making an appointment, be sure to let us know that you need a contact lens exam. If you wear contact lenses already, please wear them to the exam and bring your boxes or prescription information.
- Do you sell glasses or contacts?
There's another optical shop on the first floor of the Wayne and Gladys Valley Center for Vision in Mission Bay, where our Comprehensive Ophthalmology & Optometry Clinic is located. Both optical shops have the same hours.
Optical shop hours:
M | Tu | W | F, 8:30 a.m. - noon and 1 - 5 p.m.
Thursdays, 1 - 5 p.m.
- What if I'm running late for my appointment?
In order to respect the time of all our patients, we may not be able to accommodate those who check in late. If we can't accommodate you, our staff will help reschedule your visit. Please keep this in mind when planning your trip. Allow extra time for catching a bus or parking and walking to the clinic.
- Where are you located and how can I get there?
We have more than one location where you can have an eye exam. (See the map below.) Double-check your appointment location, so you come to the right place.
For the Comprehensive Ophthalmology & Optometry Clinic in Mission Bay, head to the Wayne and Gladys Valley Center for Vision at 490 Illinois Street. There's a paid parking lot in front of the building. Public transit options include Muni lines 22, 48 and T-Third Street.
For eye appointments at the Berkeley Outpatient Center, public transportation options include BART to the Ashby station and various bus lines. If you come by car, you'll find us just off the Eastshore Freeway. Parking in the building is free.
- How can I refill prescriptions?
Refills are best done at the time of your visit. If you need refills between visits, please use the MyChart patient portal or make a refill request by calling (415) 353-2800. Since prescription refills may take up to eight business days to complete, we advise patients to request refills as soon as they notice medications are running low. If your insurance company requires a prior authorization to pay for your prescription, please allow an additional 10 business days to process.
- How do specialty referrals work?
If you need specialty care, your optometrist will submit the referral on the day of your visit. You should be contacted by the specialist's office within seven business days. If you don't hear from them, please call (415) 353-2800 to request an appointment.
- I have another question that's not answered here. Can someone help?
Of course! You can ask non-urgent questions using the secure MyChart portal. A member of our patient care team will reply. For urgent issues, call us at (415) 353-2800.
OD, MSPediatric optometrist
Yen Cheng (Joey) Hsia
MDOphthalmologist and glaucoma specialist
Neeti B. Parikh
MDOphthalmologist and cataract specialist
MDOphthalmologist and cornea and refractive surgery specialist
Awards & recognition
Best hospital in Northern California
Best in Northern California in ophthalmology
Plan your visit
What to Bring
- Photo I.D.
- Health insurance card
- Insurance authorization, if required
- Doctor's referral, if required
- Recent test results related to your condition
- List of your medications, including dosages, plus any you're allergic to
- List of questions you may have
- Device or paper for taking notes
Our research initiatives
UCSF Department of Ophthalmology Research
The UCSF Department of Ophthalmology and the Francis I. Proctor Foundation for Research in Ophthalmology are dedicated to uncovering the causes and mechanisms of eye diseases, with the goals of fighting vision loss and restoring sight.